You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

 

As a Product Manager in Digital Communications Alerts Platform, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing well-designed product services that provide customer and business value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, measure performance and success, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. We’re looking for a strong problem solver, clear communicator, and a team player who is experienced in managing highly complex platforms that are operational-critical for our customers.

 

Job responsibilities 

Develops a product strategy and product vision that delivers value to customersUnderstand the complex landscape of customer needs, user journeys, and end-to-end customer experiences beyond our platformManages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmapOwns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value propositionBuilds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliabilityDeliver on product strategy for alerts management platform that enables Chase customers to manage their alerts preferences in omni-channel experiences, by designing and delivering fit-for-purpose APIs and backend platform processes. Establish controls and safeguards to ensure stability of the end-customer’s experience, and enable consumption of data and insights at-scalePartner effectively with functional partners and stakeholders to deliver solutions in a collaborative manner. Identify potential roadblocks and help solve issues with appropriate transparency and timeliness. 

 

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise in product management or a relevant domain areaAdvanced knowledge of the product development life cycle, design, and data analyticsProven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value managementExperience in large-scale platform products, processing large amount of complex data and supporting operation-critical functionalities for the customers and the firmStrong leadership and interpersonal skills with proven ability to partner effectively with stakeholders across functions and at all levels (business, technology, operations, executives, peer and staff). Strong problem solving skills and the ability to learn fast and effectively. Structured thinker, effective communicator with excellent written and verbal communication skills for a variety of audiences, across technical concepts and user-journeys Experience  with LRCC considerations relevant in financial services and a controls-oriented mindset to protect our customers and the firm in a systematic manner 

Preferred qualifications, capabilities, and skills 

Demonstrated prior experience working in a highly matrixed, complex organizationExperience in data analytics working with technologies and tools such as SQL, Tableau, Alteryx, Adobe Analytics, AWS Analytics ,Microsoft suite (PowerPoint, Excel, SharePoint) JIRA, Confluence Tools, Adobe Analytics Experience with agile product development techniques, design thinking, and continuous integration philosophies and practices for speed to market is a plus Consulting/Strategy and/or process improvement backgroundFamiliarity with the business services and offerings associated with Chase, across Consumer and Business-facing lines of businesses