Are you ready to drive innovation in digital banking technology? Join our International Consumer Bank team as a Customer Management Product Manager, where your expertise will shape the future of our platforms. We offer a dynamic environment with opportunities for career growth and the chance to make a significant impact as we expand from the UK into Europe.

As a Product Manager - Customer Management at JPMorgan Chase within the International Consumer Bank, you will develop and manage our cloud-based in-house banking platforms. You will play a crucial role in ensuring our technology supports the BAU functioning of the bank and supports global agents in delivering award-winning customer service 24/7. Your work will directly impact the bank infrastructure and daily functioning and support to create a robust banking platform.

Here at JPMorgan Chase & Co., we know that people want great value combined with an excellent experience, from a bank they can trust. So we launched a new digital bank called Chase – to revolutionize mobile banking by creating seamless digital journeys that our customers love. For us, that means keeping ourselves customer obsessed and always being open to trying new things. Above all, it's about working with people who are passionate about building the bank of the future. 

Job responsibilities

Defining a vision for the productIncorporating data, research and market analysis to inform the product strategy and roadmapPartnering with cross-functional teams across Chase and wider firm to deliver per the roadmapOwning the release to customers as well as pre and post launch activities

Required qualifications, capabilities, and skills

Prior product experience defining and shipping product(s)Prior experience of going through a full product lifecycle right from identifying a market need to post launch supportAbility to create, manage a product backlog based on business prioritiesBeing able to handle multiple, conflicting priorities and deadlines without compromising quality Prior experience working with global teams and cross functional teamsExperience working on multi market and multi-platform product

Preferred qualifications, capabilities, and skills

Experience in digital banking and/or exposure to KYC, Onboarding in the Fintech spaceExperience in building cloud based products

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