Kforce has an enterprise client seeking a Product Manager V in Austin, TX. Key Tasks: * Own the product vision and roadmap for Incident, Request, and Change Management in ServiceNow, ensuring alignment with business objectives, user needs, and platform capabilities * Define and prioritize features and enhancements across people, process, and technology dimensions, always striving for simplicity, automation, and operational efficiency * Lead end-to-end delivery of related projects, including requirements gathering, scoping, resource planning, and execution oversight * Champion a single source of truth and single pane of glass strategy, enabling clear visibility and traceability across ITSM functions * Establish and maintain consistent, high-quality processes that deliver measurable value across the organization * Partner with Infrastructure Operations, Engineering, and Service Desk teams to align on shared goals, inform design decisions, and validate solutions Drive adoption of best practices for: * Incident Management: detection, classification, prioritization, and resolution * Request Management: intake, classification, fulfillment, and tracking * Change Management: submission, assessment, approval, implementation, and post-review * Define and evolve key metrics and reporting frameworks, including KPIs, dashboards, and data insights that support business reviews and continuous improvement * Identify and deliver integration requirements with first- and third-party systems to ensure end-to-end process alignment and data flow * Design and scale globally consistent processes that ensure a unified support experience across all regions * Serve as the subject matter expert for ServiceNow Incident, Request, and Change modules, providing guidance and support across internal teams and customer stakeholders * Build and maintain strong cross-functional relationships, fostering collaboration and alignment in a complex, fast-paced environment