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Country United States Department BRAND & PRODUCT MARKETING Date Thursday, June 5, 2025 Working time Full-time Ref# 20035916 Job Level Manager without Direct Reports Job Type Experienced Job Field BRAND & PRODUCT MARKETING Seniority Level Mid-Senior Level Currency CAD - Canada - CA Annual Base Salary Minimum 96,600 Annual Base Salary Maximum 193,200 The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, that include medical, dental, life insurance, an Employee Assistance Program (EAP), Paid Time Off, holidays, disability, and retirement benefits, please visit Xerox Careers. If you are not reviewing this job posting on our Xerox Careers page, we cannot guarantee the validity of this posting. For a list of our current openings, please visit Xerox Job Search.   Monthly: Monthly rates for this position can be shared with you per your location, this rate will fall within the posted range. Description & Requirements

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About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com .

The Product Manager is responsible for driving the strategy, vision, roadmap, execution, communication, and coordination of the INOC Platform across the organization. This role involves working closely with diverse stakeholders, including internal teams such as the INOC Network Operations Center (NOC) and other client-facing groups, as well as external organizations utilizing INOC’s NOC Support, Managed Services Support, and Platform-as-a-Service (PaaS) solutions. The Product Manager ensures that the platform effectively meets the needs of both internal teams and external clients (including INOC’s partners, direct clients, and clients’ customers), contributing to the overall success of INOC. 

Primary Responsibilities 

1. Product Strategy and Vision 

Develop and maintain a deep understanding of client needs, both internal and external. Analyze competitive market dynamics and position the platform effectively against competitors. Define the INOC Platform strategy and vision to align with the organization’s objectives and key results (OKRs). Ensure the product strategy addresses evolving client and market requirements. 

2. Product Prioritization and Problem Solving 

Create and maintain the product roadmap, ensuring alignment with organizational goals. Write and manage product requirement documents, incorporating feedback from stakeholders. Organize and lead product road mapping sessions to gather input and establish priorities. Collaborate with multiple INOC functions to balance trade-offs between features, impact, and resource allocation. Address competitive pricing concerns as part of the product planning process. Prioritize features and manage the product backlog effectively to maximize value for delivery. 

3. Execution 

Work closely with the Platform team to set and achieve product goals within defined timelines. Manage requests from sales teams, clients, and other stakeholders, ensuring clear prioritization and an executable roadmap.  Ensure tactical execution of the roadmap by working with the development team, primarily managing the product backlog and prioritizing features within Agile sprints. Oversee product maintenance, feature iterations, and sunsetting features. Ensure the product complies with all relevant regulations and standards. Identify and mitigate potential risks associated with the product. Define and track key performance indicators (KPIs) to measure product success. Collaborate with Knowledge Management to create comprehensive product documentation. Work with Knowledge Management to provide training and support to internal teams and clients for new products and features. 

4. Communication and Coordination 

Communicate the product vision, strategy, and progress to internal and external stakeholders. Work with Knowledge Management to create internal and external communications about product changes and the user impact, including Development Notes and Release Notes.  Actively gather and incorporate feedback from stakeholders to refine the platform. 

5. Information Security 

Ensure the confidentiality, integrity, and availability (CIA) of INOC’s internal and client information assets. Uphold INOC’s Information Security Management System (ISMS) to maintain a robust information security posture. 

Qualifications 

Proven experience in product management, preferably within SaaS, managed services, or IT operations platforms. Proven experience working in an Agile environment, with a focus on translating business needs into development epics and stories. Strong analytical and strategic thinking skills with the ability to define product vision and execute on priorities. Excellent communication skills, with the ability to convey complex ideas to diverse stakeholders. Demonstrated ability to work collaboratively across teams, managing competing priorities effectively. Familiarity with information security principles and regulatory compliance. Understanding of the use and impact of AIOps, GenAI, and Agentic AI in support operations. Good understanding of FCAPS and ITIL. Some travel may be required for client meetings, conferences, and trade shows. Bachelor’s Degree required. 
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