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We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job TitleProduct Manager

                        

LocationCleveland

                    

FacilityRemote Location

                     

DepartmentAppointment Center-Clinical and Operational Improvement

                      

Job CodeT97654

                     

ShiftDays

                       

Schedule8:00am-5:00pm

                       

Job Summary**This position has someone identified already**

The Product Manager is responsible for managing the lifecycle, governance, and innovation of digital solutions across service lines. This individual will ensure that products align with strategic goals, meet evolving business needs, and deliver measurable value. They will work cross-functionally with clinical, operational, and engineering teams to identify key challenges, extract actionable insights, and develop solutions that challenge the status quo. Key product management skills essential for success in this role include a strong ability to define product vision, create clear and actionable roadmaps, and manage end-to-end product lifecycles from ideation to deployment. They should possess exceptional stakeholder management abilities to drive alignment across functions and communicate product impact to senior leadership effectively. A data-driven approach to product performance and a commitment to continuous improvement are also crucial.

                         

Job Details

Responsibilities:             

Leads planning and execution efforts to expand capabilities and value of productsDelivery of business value across productsExpansion of product capabilities to meet business/clinical requirementsUse data analytics to guide decisions, refine products iteratively, and report progress and measurable outcomes to senior leadership, aligning products with Value Stream goals.Collaborate closely with IT and engineering teams to ensure cohesive, scalable, and forward-thinking digital architectures.Champion transformative digital solutions by leveraging technology to meet evolving healthcare needs.Define product roadmap and vision that aligns with the organization’s digital transformation goals and drives long-term, impactful solutionsSet clear timelines and milestones to guide development and evaluate product success.Provide regular, concise updates to senior leadership on product vision, progress, and measurable outcomes, aligning with organizational goals, ensuring all stakeholders understand the value and direction of digital initiatives.Manage end to end lifecycles from ideation and planning to development, testing, and deployment, ensuring all products meet high standards of usability, effectiveness, and clinical relevance.Regularly assess and refine products based on feedback, performance metrics, and evolving organizational needs, ensuring a balance between short-term improvements and strategic transformationImplement an iterative approach to product refinement, continuously seeking opportunities to enhance product functionality, efficiency, and clinical value in response to feedback and new insights.Other duties as assigned

Education:

Bachelor’s degree in computer science, Information Technology, or a related field.

Certifications:

For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of position start date.

Skills and Competencies:

Validates service delivery catalogueProduct performance, care and feedingSupport delivery of Capability, Value and InnovationSupport technology / capability adoptionSupport product standardization and best practices.

Work Experience:

3 years of experience as a Team Lead or Manager in an IT or technology-focused environment.4 additional years functionally related technical experience may offset the degree requirement.Proven track record of leading digital product transformations and driving measurable impact.Experience working within multidisciplinary teams and engaging stakeholders across clinical, operational, and technical fields.​​​

Physical Requirements:

Ability to perform work in a stationary position for extended periods.Ability to travel throughout the hospital system.Ability to operate a computer and other office equipment.Ability to communicate and exchange accurate information.

Personal Protective Equipment:

Follow standard precautions using personal protective equipment as required.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities