Job Title: Product Manager – Customer Operations - Deliver
Location: Bangalore
ABOUT UNILEVER:
Be part of the world’s most successful, purpose-led business. Work with brands that are well loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life – giving us a unique opportunity to build a brighter future.
Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.
ABOUT GDT:
GDT is the global digital and technology engine of Unilever offering business services, technology, and enterprise solutions. GDT serves over 190 locations and through a network of specialized service lines and partners delivers insights and innovations, user experiences and end-to-end seamless delivery making Unilever Purpose Led and Future Fit.
PURPOSE OF THE ROLE
Unilever is embarking on a business transformation program which will transform its existing operating model to a simplified, global model which will be able to adopt AI enabled processes.
Key enabler of the program is replacement of existing 4 regional SAP ECC based ERP systems with a Global fit to standard SAP S4HANA system.
Purpose of Job:
As Product Manager for Customer Operations - Deliver you will lead the functional design and delivery across key Supply Chain domains— Delivery, Transportation Management, Shipment Tracking & Costing—supporting ERP clean-core transformation and application rationalization. You will provide hands-on functional and technical leadership for applications impacted by the transition from four SAP ECC systems to a unified ERP, ensuring seamless integration, reinstallation, and stabilization. Your responsibilities will include optimizing systems for scalability, cost-efficiency, and resilience. A key focus will be driving fit-to-standard adoption and clean-core principles to enable process efficiency and innovation.
You will own the full lifecycle of solution delivery, implementing harmonized processes from system design to deployment and ensuring alignment with Mirai principles such as clean-core ERP, lean architecture and scalable, integrated solutions. Your scope includes collaboration with Fulfillment teams, Fulfillment & Logistics Product Domain, Customer Ops Global Process Owners, Master Data teams, System Integrators in delivering the same.
Key Accountabilities
Define and drive the future-state ERP solution that integrates into Logistics applications focusing on functionality.
Develop and execute Technology solution for the ‘To Be’ application landscape as defined under Mirai, ensuring alignment with business goals.
Ensure solutions are scalable, compliant, and integrated with adjacent platforms by partnering closely with Fulfilment & Logistics Product Domains for impacted applications (e.g., OTM, JDA, Blue Yonder etc.).
Responsible for delivering technology solutions in close partnership with service integrators and product partners
Ensure design of applications that simplifies processes, reduces complexity, and aligns with future-state business objectives.
Partner closely with Global Process owners and Champion a fit-to-standard approach, reducing unnecessary customizations and promoting best practices.
Champion Technical Excellence within Mirai Programme
Work closely with the PMO and architect teams to ensure timely support with application expertise and knowledge and on time delivery of technical deliverables.
Provide technical input into project planning, risk management, and issue resolution.
Lead technical design, fit for AI future, performance tuning, and quality assurance to ensure the new application landscape meets business requirements.
Inspire Collaboration Across the Organization & SI Vendor
Work with stakeholders to identify and eliminate non-value-added processes and customizations.
Validate the solutions and ensure alignment with Mirai objectives
Define outcomes & KPIs to track & ensure timely success
Act as a trusted advisor to leadership, providing insights and recommendations on technical strategies and risks.
Foster collaboration between core teams, SI vendors, and other external partners to ensure alignment and successful delivery
Experience & Qualifications:
Minimum of 8-10 years of experience in well balanced technology & functional roles, with a previous exposure on ERP transformation program is preferable.
6+ years of experience in ERP functional experience with functional depth in areas of transportation management, warehousing, freight, Global Trade services, Shipping and Delivery
Deep understanding & appreciation of Unilever’s current key business models & processes across Deliver, Transportation Management, Shipment Tracking & Costing etc
Strong knowledge of Unilever’s Enterprise Applications & Products landscape.
Hands on experience on ERP configuration & process setup, master data, and overall system integration is preferred
Prior experience managing and leading design and development together with SI vendors.
Demonstrated ability to drive major changes in complex, multinational environments through cross-functional teams.
Preferably holding a license or training records.
SKILLS
Deep Functional Expertise in Logistics
Project/Program Management: Ability to define timelines, manage resources, and meet deadlines in a fast-paced environment.
Ability to assess complex process and system issues and define scalable, value-driven solutions in collaboration with business and technical stakeholders.
Strong written and verbal communication skills, with a collaborative mindset and ability to work effectively across geographies, time zones, and functional domains.
Leadership & Communication: Strong leadership, influencing, and communication skills.
Strategic Thinking & Problem Solving: Ability to align technical strategies with business objectives to overcome issues and problems while keeping focus on driving long-term value.
LEADERSHIP SKILLS
CARE DEEPLY: We care about how consumers experience our brands, the growth and development of our people, and their impact on the planet. We emphasize the importance of performance and care, moving from ambiguity about success to fairness and transparency.
FOCUS ON WHAT COUNTS: We prioritize what truly matters, setting clear and stretching goals. We aim to shift from having everything as a priority to focusing on fewer, bigger things that are delivered to conclusion and are being rewarded.
STAY THREE STEPS AHEAD: We encourage bold and creative thinking to make breakthroughs in performance. We focus on anticipating and staying ahead of consumer needs and external trends, shifting from reacting to leading, shaping, and disrupting the market.
DELIVER WITH EXCELLENCE: The emphasis is on delivering everything with excellence and pace, taking personal ownership, and holding each other accountable. We aim to shift from pride in thinking to pride in execution, developing breakthrough solutions and ensuring the best outcomes.
Our commitment to Equality, Diversity & Inclusion
Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.