Nordson Measurement & Control, a global leader in Measurement & Control, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.

Summary of the role

As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.

Job Summary

The Product Line Specialist will work under the guidance of the Growth & Strategy Leader and collaborate closely with Dayton Factory Sustaining organization to manage manufactured products’ lifecycle and customer complaint resolutions.

Essential Job Duties and Responsibilities

Product Lifecycle Management – guides a product through its life cycle from launched to decline.Ensures product meets its design and value proposition, leadtime, quality, manufacturing cost, adjacent sales opportunities, environmental and industry standards etc. to increase product’s market share and profitabilityEnhance performance and reliability by working with Factory Sustaining Engineering through minor design adjustments and incremental changesComponent manufacturer/supplier driven changesApprove and release of new SKUs/Trims and Ship-awaysReview and execute product simplification effortsExtend lifespan of product to maximize company’s product Return-on-Investment (ROI)Prioritize and support OTD & COPQ efforts on Factory products to meet and sustain Division Leadership Level Performance metrics.Coordinate with cross-functional teams to manage prioritization and Product Change Notifications within the Engineering Change Process.Support all continuous product improvements in products and process. The goal is to improve quality, efficiency, value delivery while reducing waste, variation and defects.Implement end-of-life (EOL) strategy and manage activities e.g. last-time buys, lifetime buys, inventory, stakeholder notifications etc.

Customer Complaints – Action and Resolutions to Customer FeedbackTriage all customer complaints for products made in assigned Factory. Listen and understand the customer’s problems. Acknowledge feedback and apologize sincerely where appropriate.Collect wholistic feedback e.g. reaching out to global tech teams; try to identify and duplicate the problem, etc.Participate, as required, with Factory Sustaining team, in root-cause analysis. Ensure decisions are data-driven and benefit the customer first and foremost while ensuring operational excellence.Support quick resolution of returns, non-conformance, customer complaints or Technical Field ticketsCommunicate progress and resolution(s) to Sales, Internal Sales, Customer Service, ensuring total customer satisfaction with resolution(s).Work with Mar-Comm or Technical Documentation on Technical Service Bulletins, Training and other collaterals. All other duties as assigned

Education and Experience Requirements

Bachelor's degree2-4 years of experiencePossess a highly developed attention to detail with strong organizational and project management skillsThorough and accurate, good analytical skills, problem solver, team oriented individualExcellent verbal and written communication skillsBusiness acumen and the ability to effectively present the organization and its products and respond to questions from groups of managers, clients, customersEstablish credibility, rapport, respect, and trust throughout the Division, be viewed as a team player, and work effectively in a dynamic, fast paced environmentHigh proficiency with Microsoft Office – Excel, PPT etc.Knowledge of SAP a plus

Preferred Skills and Abilities

Quick and curious learnerAbility to set overall goals, break down to a series of tasks and execute to meet deadlineProactive, with ability to self-direct through multiple concurrent projects

Working Conditions and Physical Demands

Office environment: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Travel Required

10%

#LI-CL1

Interested?

If you are interested in being a part of a team and creating an inclusive and diverse workplace, please apply online with your CV.

About Nordson Measurement & Control

Nordson Measurement & Control designs, develops and produces a wide range of process measurement and control instrumentation for a broad scope of manufacturing industries. By joining our team today, you will help us bring innovative ideas to life. Nordson Measurement & Control is a global team that works to create intelligent solutions that help our customers improve their manufacturing process, produce better products and become even more competitive. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson Measurement & Control. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career.