Emerson has an exciting opportunity for a Product Fulfillment Specialist in Knoxville, TN! In this key role, you’ll support the Product Fulfillment Management team’s mission to deliver hardware and software to customers efficiently and on time. By optimizing end-to-end processes through innovation and automation, you’ll help create a best-in-class customer experience. This role involves close collaboration with the Supply Chain team, Emerson Field Sales Offices, Emerson Impact Partners, and Local Business Partners to ensure timely fulfillment of SYSS products. **In This Role, Your Responsibilities Will Be:** + Drive material allocation for Systems and Software project and spares requirements according to customer request and supply chain delivery lead times + Collaborate with all Supply Chain functional groups including but not limited to Material Planning, Procurement, Logistics, Trade Compliance and Distribution, to drive material allocation, prioritization and timely order fulfillment up to invoicing. + Establish long-term business relationships with Emerson Local Offices and Business units through consistent and proactive communication to achieve target service levels. + Lead World Area calls to proactively communicate with customers of any delays or risks in order shipment including working with other functional groups to address issues. + Drive improvements in on-time delivery, unclean orders, material issues and other order-related issues performance with specific account contacts and functional stakeholders. + Generate metrices and reports that will help identify trends and operational gaps, and drive actions to meet business goals. + Recommend and institutionalize process improvements within the function and in the department. + Facilitate closure of finance related queries such as Corrective billing, Credit Notes/Memo, Pricing Issues, Invoicing Issues. + Lead in the root-cause analysis and propose preventive and corrective actions on reported issues and customer feedback. + Perform ad-hoc order-related transactions as necessary for internal and back-to-back purchase orders, consignment orders, and manual shipment orders. + Manage hardware and software returns based on Quality and/or Project requirements which may involve multiple distribution centers + Lead in the communication and execution of recall processes due to Quality concerns working with Product Support/Engineering, Quality and multiple Supply Chain groups to ensure readiness and timely and appropriate response to customer issues + Manage installed base system hardware and software asset changes including but not limited to system splits and mergers + Train Emerson Local Offices and Impact Partners with product and process updates **Who You Are:** You are a person that is willing to take new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. You provide timely and helpful information to individuals across the organization. You create a positive customer experience across all Business Units and functions. You focus on creating an effective collaborative style. You are open to change and continue to learn and experience new opportunities. **For This Role, You Will Need:** + Minimum 3 years’ experience in a Supply Chain, Electronic Manufacturing, Engineering, or Logistics Operations + Degree in Supply Chain Management, Engineering, Computer Science, Information Technology, Statistics, or equivalent experience + Legally authorized to work in the US without sponsorship now or in the future. **Preferred Qualifications That Set You Apart:** + Strong analytical skills with proficiency in tools such as Excel, PowerPoint, SQL, Power Automate and Power BI platforms + Exceptional problem-solving ability with a process-oriented approach + Has practical experience in using ERP systems like Oracle or SAP + Has excellent communication skills + Effectively provide support in a multilingual / multicultural environment + Driven to succeed and highly-motivated + Can work independently with minimal supervision with strong collaborative skills **Our Culture & Commitment to You:** At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. ​ We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.​ Learn more about our Culture & Values (https://www.emerson.com/en-us/about-us/living-our-purpose) . ​ \#LI-SD1 \#LI-Hybrid **WHY EMERSON** **Our Commitment to Our People** At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration. We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor. At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together. **Work Authorization** Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. **Equal Opportunity Employer** Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. **Accessibility Assistance or Accommodation** If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com . **ABOUT EMERSON** Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go! **No calls or agencies please.** **Requisition ID** : 25022730 Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.