Description General Characteristics: Responsible for managing the lifecycle of SunPass products, solutions, and applications, ensuring they meet business requirements and align with the SunPass Operations roadmap. Oversees product development activities, reporting standards, and operational governance while coordinating with cross-functional teams to deliver high-quality, customer-focused solutions. Acts as a liaison between SunPass Operations, Toll Operations leadership, and technical teams to ensure timely delivery, continuous improvement, and compliance with established standards. Essential Duties & Responsibilities: 1. Product Development & Delivery  Manages research and development activities related to the design, enhancement, and qualification of SunPass products and solutions.  Works with cross-functional teams to ensure fulfillment of product requirements and transition products from development to commercialization.  Assists in determining product delivery and deployment schedules for new releases, feature updates, and maintenance cycles.  Acts as a technical consultant to the SunPass Operations team, leading testing and evaluation of innovative technologies.  Ensures technology and product specifications align with SunPass business objectives.  Oversees product delivery, managing schedules and tasks related to all aspects of product development. 2. Operational Governance & Reporting  Develops and maintains a centralized inventory of SunPass products, solutions, and applications.  Captures and tracks SunPass Operations initiative updates in compliance with reporting standards.  Monitors input from all business units to ensure products meet functional and performance requirements.  Identifies opportunities for improvement and lifecycle replacement needs; prepares documentation and summaries for leadership visibility.  Collaborates with Toll Operations Business Intelligence team to develop dashboards and reporting tools for program performance monitoring.  Ensures Standard Operating Procedures (SOPs) are created and maintained, establishing a lifecycle process for updates. 3. Strategic Support & Emergency Response  Gains detailed knowledge of all facets of SunPass Operations to support decision-making and implementation of initiatives.  Serves in times of emergency to support state response efforts and ensure continuity of operations.  Performs other duties as assigned Skills product development life cycle, operational management, audiovisual, crestron, biamp, extron, polycom, zoom, webex Top Skills Details product development life cycle,operational management Additional Skills & Qualifications Education: Bachelor’s or Master’s Degree in Computer Science, Information Systems, Business Administration, Operations Management, Project Management or other related field. Or equivalent work experience. Experience: A minimum of 7 years of tech industry, product engineering, operations, technology integration, or other related work experience. Job Type & Location This is a Contract position based out of Boca Raton, FL. Pay and Benefits The pay range for this position is $50.00 - $58.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Boca Raton,FL. Application Deadline This position is anticipated to close on Feb 2, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.