Job Description Insight Global has an opening for a Customs Brokerage - Product Development Manager at one of our top clients in Brampton, ON. This role reports directly to our Head of Customs and Brokerage, you will play a crucial role in driving the growth and expansion of our business by identifying new opportunities, building strong client relationships, and strategically positioning our services in the market. This role requires a deep understanding of the customs brokerage industry, excellent communication skills, and a proven track record of achieving sales targets. Client Relationship Management * Develop and maintain strong relationships with existing clients to ensure client satisfaction and retention. * Act as the main point of contact for client inquiries, concerns, and service requests. * Understand client needs and tailor full cycle customs brokerage solutions to meet their specific requirements. New Business Development * Identify and target potential clients in various industries throughout Canada. * Responsible for growing own book of business increasing volume, revenue and gross margin from established and new customers. * Conduct market research to identify trends, competitors, and opportunities for business growth. * Prepare and deliver compelling sales presentations to potential clients. Customs Compliance and Consultation * Provide expertise on customs regulations, tariffs, and trade compliance to clients. * Collaborate with customs experts to ensure that clients' import/export activities are in full compliance with customs laws and regulations. Sales and Revenue Generation * Set and achieve sales targets and revenue goals for customs brokerage services. * Negotiate and finalize contracts and agreements with clients. * Prepare and submit competitive pricing proposals. Market Analysis and Strategy * Monitor market trends, competitive landscape, and industry developments. * Set monthly, quarterly and yearly KPI goals based on volume, revenue and gross margin growth, for each customer. * Develop and implement strategic plans to expand the company's customer base and market presence. * Make data-driven decisions and provide regular reports on sales performance. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements * Bachelor’s degree in business, Sales, Marketing, or a related field. MBA or equivalent is a plus. * Proven track record of at least 3 years in business development or sales within the customs brokerage or logistics industry. * In-depth knowledge of customs brokerage services, import/export regulations, and international trade practices. * Strong communication and interpersonal skills, with the ability to build rapport and credibility with clients at various levels. * Exceptional negotiation and persuasive abilities, with a focus on win-win outcomes. * Results-oriented mindset with a demonstrated ability to meet and exceed sales targets. * Proficiency in using CRM software and sales tracking tools. * Willingness to travel as required to meet with clients and attend industry events. * Excellent organizational skills and the ability to manage multiple priorities effectively. * Strong analytical skills to assess market trends and competitor activities. * Bachelor’s degree in business, Sales, Marketing, or a related field. MBA or equivalent is a plus. * Proven track record of at least 3 years in business development or sales within the customs brokerage or logistics industry. * In-depth knowledge of customs brokerage services, import/export regulations, and international trade practices. * Strong communication and interpersonal skills, with the ability to build rapport and credibility with clients at various levels. * Exceptional negotiation and persuasive abilities, with a focus on win-win outcomes. * Results-oriented mindset with a demonstrated ability to meet and exceed sales targets. * Proficiency in using CRM software and sales tracking tools. * Willingness to travel as required to meet with clients and attend industry events. * Excellent organizational skills and the ability to manage multiple priorities effectively. * Strong analytical skills to assess market trends and competitor activities.