Join us to shape the future of payments technology by leading innovation in testing and integration. You will drive impactful change, leveraging advanced AI and automation to deliver high-quality solutions. At JPMorgan Chase, you’ll collaborate with talented teams, foster a culture of trust, and help us set new standards in business assurance. Your leadership will empower growth, resilience, and continuous improvement. Be part of a team where your vision and expertise make a real difference.

As a Product Delivery Director, Stability and Resiliency in Payments Technology, you will lead global teams focused on delivering high-quality business and client assurance testing for payments products, platforms, and services. You will set the vision for adopting advanced AI, data-driven validation, and automation to accelerate change and minimize risk. You will ensure robust governance and control for technology change, demonstrate value through measurable outcomes, and build trust through transparent communication. You will also coordinate the Regional Stability & Resiliency Forum for EMEA Payments, fostering collaboration and business resiliency.

Job Responsibilities:

Set strategic vision to build change confidence, reduce lead time, and enhance AI and data-driven solutions in change deliveryLead delivery of business assurance and client testing for complex payments products, including Liquidity and Account SolutionsPartner with CTO organizations to ensure platform assurance and build change confidenceTransform change testing practices by advancing AI and data solutions to support business growth and regulatory commitmentsEnsure security, risk management, and compliance for all technology changesProactively assess risks, escalate issues, and deliver solutionsFoster a culture of trust, transparency, and partnership across teams and functionsProvide stakeholders with regular updates on business outcomes, metrics, and KPIsAlign testing strategies with production behaviors to improve change confidence and stabilityLead and manage a diverse, global technology organization focused on high-quality testing and assuranceCoordinate and chair the Regional Technology Stability & Resiliency Forum for EMEA Payments

Required Qualifications, Capabilities, and Skills:

Bachelor’s degree in Computer Science, Engineering, Business, or related field; Master’s degreeExperience in payments technology with a proven track record in leading technology delivery and managing complex, diverse teams. Understanding of the payments domain, Liquidity and Account Solutions in payments. Familiarity with regulatory and industry requirements in payments technologyHigh emotional intelligence and stable leadership style, promoting a culture of continuous learning and innovationAbility to drive employee engagement and resilience through changeProficiency in product delivery, change management, and organizational development with knowledge of global payments products and regulatory requirementsAdvanced knowledge of AI, data, and development/testing methodologiesStrong stakeholder management and ability to build trust across business and technologyOutstanding communication, presentation, and interpersonal skills to engage executive leadership and foster collaborationStrong analytical and problem-solving skills focused on quantifying outcomes and value creationAbility to manage multiple priorities, resolve issues quickly, and drive continuous improvement

Preferred Qualifications, Capabilities, and Skills:

Demonstrated success in leading organizational health and employee engagement initiativesExperience fostering a culture of innovation and continuous improvementKnowledge of regional stability and resiliency practices in paymentsAbility to influence and drive strategic initiatives across global teams