**Creating Peace of Mind by Pioneering Safety and Security** _At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world._ **Product Category Lead – Locks and Access Solutions-Remote Colorado** **(Candidate will need to reside within 1 hour radius of Colorado Springs for team and training engagements once a month)** **_Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position._** **What You Will Do:** **Act as point of contact for hot order issues and escalations from internal & external customers** Managing multiple customer interactions & applying knowledge of internal processes to meet more complex requests. Determine and resolve root cause of customer dissatisfaction within the bounds of responsibility. **Serve as factory liaison collaborating with Operations** Coordinate with operations/factory teammates, schedulers, and quality teams on critical product issues. Provide feedback/direction to Customer Experience Specialists on product issues. Attend capacity & production meetings and report back findings to team. **Collaborate with Product Management teams** Serve as a subject matter expert for their product category for both Locks and Access Solutions. Attend weekly &/or quarterly product manager meetings. Collaborate with product managers on price-book reviews. Provide updates on new or obsolete product offerings Facilitate monthly product update meetings for customer experience reps i.e. literature revisions, price book updates, new product introductions, product updates and quality issues. Participate in continuous improvement activities as needed. **Support the Customer Experience team** Serve as backup for all interactions including phone calls, emails and portal requests during times of high volume. Monitor and answer questions posted in the brand Teams chat Work with Supervisor and Manger to identify training opportunities for improved customer experience. **Provide product training.** Provide product training to new customer experience reps during onboarding Collaborate with Field Support for on-site trainings. Provide remedial product, process and system training as needed to continually improve customer experience. Partner with Product Support and Business Operations teams to identify gaps in capability. Collaborate with Business operations training to develop and maintain training material and work standards. **Participate in special projects as assigned** Process improvement Systems testing **What You Need to Succeed:** + 2+ years related industry experience. + HS Diploma or GED required; Bachelor’s degree preferred. + Knowledge of basic and complex products and features for multiple brands and product categories sufficient to determine customer requirements for additional products or services + Customer centric with the ability to balance customer benefits and business goals effectively + Working knowledge of PC based software applications (Microsoft Office – Outlook, Word, Excel) & basic web applications. + Ability to interact and communicate effectively at all levels of the organization + Excellent oral, written and presentation skills + Ability to serve as a back-up trainer for highly technical product knowledge + Ability to develop and deliver business systems training as needed. + Problem solving ability in a complex technical environment + Strong organizational and time management skills **Why Work for Us?** **Allegion is a Great Place to Grow your Career if:**   + You're seeking a rewarding opportunity that allows you to truly help others.  With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”. + You’re looking for a company that will invest in your professional development.  As we grow, we want you to grow with us.  + You want a culture that promotes work-life balance.  Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!  **What** **You’ll** **Get from Us:** + Health, dental and vision insurance coverage, helping you “be safe, be healthy”   + Competitive Paid Time Off + A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period  + Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses + Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses + Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury + Life Insurance – Term life coverage with the option to purchase supplemental coverage + Tuition Reimbursement   + Voluntary Wellness Program – Simply complete wellness activities and earn up to $2,000 in rewards + Employee Discounts through _Perks at Work_   + Community involvement and opportunities to give back so you can “serve others, not yourself”  + Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching  **Compensation:** This range is provided by Allegion. Your actual pay will be based on your skills and experience. + The expected Base Salary Range: $50,700-$80,000. The actual compensation will be determined based on experience and other factors permitted by law. **Apply Today!** Join our team of experts today and help us make tomorrow’s world a safer place! **_Not sure if your experience perfectly aligns with the role?_** _ Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification_ _and_ _every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse,_ _inclusive,_ _and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply_ _anyway_ _. You may be just the right candidate for this role._ **We Celebrate Who We Are!** Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team (Careers@Allegion.com) . © Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370 Allegion is an equal opportunity and affirmative action employer (https://www.allegion.com/corp/en/careers/equal-opportunity.html) Privacy Policy **We are Allegion.** A team of experts. United under a common desire; Protect today innovate for tomorrow. And never settle for the status quo. We believe in anticipating opportunities by sharpening our skills and finding new answers through collaboration. We believe in a safer, more secure world. We believe in providing peace of mind. We believe in being true to ourselves and to those who trust-in our protection. We are many. We are one. **We are Allegion.**