Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Product Associate in the Commercial Banking Global Payments digital team, you contribute by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

 

Job responsibilities

Partners with the Product Manager to identify new product opportunities that reflect the servicing and support needs of our commercial customers and the market through user research and discoveryDigitizes traditionally manual or paper-based servicing experiences throughout the client lifecycle Understands current service and support processes end-to-end to identify opportunities for better efficiency, controls, or user experience Considers and plans for upstream and downstream implications of new product features on the overall product experienceSupports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customersAnalyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycleWrites the requirements, epics, and user stories to support product tech development Performs testing to validate new product enhancements and troubleshoot when product issues are raised 

Required qualifications, capabilities, and skills

2+ years of experience or equivalent expertise in product management or a relevant domain areaProficient knowledge of the product development life cycleExperience in product life cycle activities including discovery and requirements definitionAnalytical skills and data literacyProficiency in Microsoft Excel and PowerPoint Excellent written and verbal communication skills with ability to develop collaborative relationships with business stakeholdersCreative problem solver 

Preferred qualifications, capabilities, and skills

Bachelor’s degree in Business Management, Finance or equivalent