Fraud & Trust Domain – Senior Product Associate

The Fraud & Trust team is responsible for all platform change across ICB in the Fraud & Trust domain, spanning Identity Verification (IDV), Fraud, and Authentication. As a Senior Product Associate in this function, you will play a key role in supporting the strategy and owning the delivery of product initiatives to protect our customers and the firm, while enabling seamless and secure digital experiences.

Key Responsibilities:

Support the overall strategy for Fraud, IDV, and Authentication across all ICB platforms, and own the delivery of product initiatives that enhance customer trust and mitigate risk. Collaborate closely with Product, Engineering, Analytics, and Operations teams to optimize fraud and authentication capabilities through agile transformation and platform enhancements. Contribute to the design, implementation, and continuous improvement of fraud detection, identity verification, and authentication capabilities, leveraging advanced analytics, vendor solutions, and emerging technologies. Act as a subject matter resource for Fraud, IDV, and Authentication from a product perspective, supporting the sharing of best practices across the firm. Build strong relationships with key stakeholders across business, operations, legal, compliance, risk, and audit to drive engagement and alignment on the Fraud & Trust agenda. Support vendor management for fraud, IDV, and authentication solutions, ensuring seamless integration and optimal performance within the technology stack. Champion a culture of innovation, operational excellence, and continuous improvement within the Fraud & Trust domain.

 

Qualifications and Experience:

Bachelor’s degree or equivalent experience required, ideally in a science, computing, engineering, or mathematics-based subject. Experience in a first or second line fraud, IDV, or authentication role, with exposure to policy, strategy, or analytics. Experience in driving platform change and transformation in a Product led environment. Understanding of authentication strategies and tools (e.g., behavioural biometrics, device intelligence, multi-factor authentication). Experience with fraud and authentication prevention tools (e.g., Sira, Hunter, ThreatMetrix, Falcon, Arcot, RSA, FeatureSpace) is a plus. Strong analytical and problem-solving skills, with the ability to synthesize complex data and contribute to innovative solutions. Excellent communication and presentation skills, with the ability to engage business leaders and stakeholders. Strong interpersonal and networking skills; collaborative, open, and skilled at building relationships across functions. Ability to work autonomously, manage competing priorities, and deliver results in a fast-paced, dynamic environment. Experience with vendor management and technology integration is a plus. Background in banking or consumer products, with a clear interest in innovation and technology.