The Payments area is responsible for bank Payment products, including Local Wires (TED, internal transfers), Tax Collections, Boleto Payment, Payroll and Settlement bank. The team works cross-functionally with Technology, Channels, Operations, Implementation, Customer Service, Sales, and Regulatory teams to ensure stable, scalable, and customer-centric payment solutions.

This role is critical to ensuring the stability, evolution, and quality of Payment products, acting as a bridge between strategy and day-to-day execution. As a Product Associate you will act as the main point of contact for assigned payment products, balancing operational excellence with product development and stakeholder management.

Job responsibilities

Own and manage the day-to-day  and evolution of Payment products, ensuring stability, regulatory compliance, and continuous improvementAct as the primary product point of contact for Technology, Operations, Customer Services, Sales, Implementation, and other partner areas;Monitor product performance, incidents, and operational issues, ensuring timely resolution and proper communication;Support and coordinate system migrations and technical evolutions related to payment products;Ensure products comply with regulatory, operational, and internal governance requirements;Contribute to product improvements by identifying gaps, pain points, and opportunities based on operational data and stakeholder feedback;Maintain clear and up-to-date product documentation and processes;Provide executive updates, workshops, and cross-functional forums;Participate in testing, validation, and go-live activities for new features and system changes.

Required qualifications, capabilities, and skills

4 years of professional experience in a similar roleKnowledge in payments, banking products, financial services, or product/project roles;Solid understanding of payment flows and operational processes;Ability to manage multiple demands simultaneously and prioritize effectively;Strong communication skills and comfort interacting with multiple stakeholders;Analytical mindset with attention to detail and problem-solving skills;Proficiency in English and Portuguese.Ability to work collaboratively in a fast-paced environment.Analytical mindset with strong problem-solving skills.Experience in a client-facing role.

Preferred qualifications, capabilities, and skills

Experience with payment products;Exposure to system migrations or large-scale technology projects;Familiarity with regulatory and compliance requirements in financial institutions;Experience working in cross-functional or agile environments;Knowledge of ISO 20022 messaging standards and CNAB file layouts, dashboards, or data analysis tools.

What we offer

Ownership of Domestic Payment products with real business impact;Exposure to complex and strategic payment ecosystems;Close collaboration with senior product leaders and cross-functional teams;Opportunity to grow into more senior product roles;Dynamic environment with continuous learning and professional development.