Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, and you’ll be valued and recognized for your performance. With talented managers and inspiring co-workers to support you, you’ll find the resources and opportunities to make significant contributions to the world.

Job Title:                     Product Administrator

Reports to:                  Data Manager ANZ

Group / Division:         ANZ

Career Band:               4

Job Track:                   Professional

Direct Reports:            0

Position Summary:

The Product Administrator is part of a team which supports the Portfolio Management group (Portfolio Leader, Product Manager, Associate Product Manager) in the delivery of effective, timely and accurate product support to customers/market as well as the effective management & maintenance of product masterdata across the portfolio. 

Key Responsibilities:

Masterdata

Management

Ensure consistency, accuracy, and accountability for critical data.Manage key sub-streams including master data for Product, Vendor, and Customer.Maintain product master data, including new item setups, descriptions, database audits, price updates (buy to list updates including year-end process, with approvals from Product Managers), alternatives, and pack sizes.Execute data governance at the local level as defined by Regional/Global Governance strategy.Maintain and ensure data consistency across multiple ERPs.Execute the product discontinuation process including effective & clear communication internally.

Product

Administration

Manage product extensions in systems, product price changes, product discontinuations, and online SKU extensions.Support Product Managers with product queries, including liaising with supplier partners and divisions.Provide support for complex quotations and tenders with product coding and alternatives.Liaise with sales support to provide timely feedback to external and internal stakeholders.Handle Certificates of Analysis (COAs) and quality-related product data and information.Manage customer notifications and address product issues.

Digital Product

Support & Strategy Implementation

Maintain the product database and act as the gatekeeper for data integrity across multiple platforms for the end-to-end Product Lifecycle Management process, including ongoing database audits, ensuring professional presentation and easy access to product information.Act as a subject matter expert for the Product Lifecycle Management process across all platforms, including the development and ongoing maintenance of SOP documents, and training and onboarding new staff as required.Own and maintain the Digital Master SKU list (MSL) and set up and maintain the product item cross-reference table to support digital SKUs across all platforms.Own the failed validation order process for items on the cross-reference table to ensure customer order issues are resolved within agreed KPIs.Hold ANZ Approver status for Open Text Media Manager (OTMM), ensuring timely approval of digital images and PDFs to be published to thermofisher.com.Coordinate the Annual Supplier List Price Movement, including managing and maintaining the supplier list price register and price changes (pre and post go-live) to maintain profit integrity across all platforms.Set up and maintain PROMO pricing (including clearance center) on Product Manager requests across all platforms.Support Product Managers in their communication with both internal and external customers regarding digital product queries, ensuring accurate and efficient information dissemination.

Frequent Contacts:

Internal

Portfolio & Marketing TeamCustomer Service TeamSupply Chain Planning TeamProduct and Business ManagersAccount ManagersIT TeamRegional Masterdata team

Minimum Requirements/Qualifications:

Intermediate to advanced level competence in computer skills; specifically the Microsoft Office suite applications – Excel, Word and Outlook.Tertiary qualification in a science discipline including chemistry (Preferred)Laboratory experience (Preferred)Customer service skillsPrevious experience in a sales & marketing or administrative support role

Skills & Attributes:

Excellent communication skills, both written and verbal, with the ability to converse with stakeholders of varying technical knowledge.Results oriented and driven to succeedAbility to manage customer relationships across a range of cultural business environments.Strong time management and organisational skills, with a methodical approach to processes.Ability to successfully prioritise a high volume of work effectively whilst meeting customer expectations.Attention to detail with a high degree of accuracy in tasks performedA “customer-first” attitude.

Other Job Requirements:

Adhere to OHS policies and procedures and ensure a safe and healthy workplace environment

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.