POSITION PURPOSE

The Produce Manager is responsible for leading all produce department operations to achieve sales, freshness, inventory, and customer service goals. This role ensures high‑quality product standards, operational excellence, effective merchandising, and associate development while complying with food safety and company policies.

KEY ACCOUNTABILITIES Department Leadership & Associate Development Lead, train, coach, and develop produce associates to meet performance, freshness, and service expectations. Schedule labor effectively to align with delivery, stocking, and peak sales periods while controlling labor costs. Maintain accountability for attendance, productivity, food safety, and policy compliance. Support hiring, onboarding, training, and performance management of department associates. Produce Operations & Freshness Oversee daily produce operations including ordering, receiving, stocking, rotation, trimming, and display execution. Ensure the highest standards of freshness, quality, and presentation for all produce items. Monitor and manage shrink, spoilage, and damages through proper handling and rotation practices. Ensure proper storage, temperature control, and handling of perishable products. Merchandising & Sales Performance Execute merchandising standards, pricing, signage, promotions, and seasonal transitions accurately. Monitor department sales, shrink, labor, and key performance metrics; develop action plans to improve results. Identify opportunities to increase sales through effective displays, seasonal features, and product assortment. Control department expenses, supplies, and waste to meet financial targets. Customer Experience Ensure the produce department is clean, attractive, fully stocked, and customer‑ready at all times. Address customer questions, special requests, and concerns promptly and professionally. Model and reinforce exceptional customer service behaviors with associates. Food Safety, Compliance & Collaboration Ensure compliance with food safety, sanitation, health, and workplace safety standards. Maintain proper logs, documentation, and execution of regulatory and company requirements. Partner with Store Leadership and other department managers to support storewide goals and initiatives.