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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Soft Services Maintenance and Vendor Manager

Position Overview 

We are seeking an experienced Soft Services Maintenance and Vendor Manager to oversee all non-technical facility services operations.

This role requires strong vendor management expertise, service quality oversight, and the ability to ensure seamless delivery of cleaning, front desk messengerial and other soft services across commercial properties.

Key Responsibilities

Soft Services Operations Management Oversee janitorial and cleaning operations including daily cleaning, deep cleaning, and specialized cleaning services.

Manage office maintenance programs including pest control, carpet and ofice fabric care care, office waste collection and disposal services.

Coordinate reception staff, and messengerial services. Supervise pest control, waste management, recycling programs, and environmental compliance initiatives. 

Vendor Relationship Management 

Develop and maintain strategic relationships with soft services vendors and contractors. Negotiate service contracts, pricing structures, and service level agreements to optimize cost and quality. Conduct regular vendor performance evaluations and implement improvement action plans. Manage vendor onboarding processes including insurance verification, background checks, and training requirements. Coordinate vendor scheduling to minimize disruption to building operations and occupants.

Quality Assurance and Service Delivery 

Establish quality standards and inspection protocols for all soft services operations. Conduct regular facility walkthroughs and service audits to ensure compliance with established standards. Implement corrective action plans for service deficiencies and monitor improvement progress. Manage tenant and occupant feedback systems and resolve service-related complaints promptly. Develop and maintain service delivery documentation and standard operating procedures.

Budget and Financial Management 

Prepare and manage annual budgets for all soft services categories. Monitor monthly expenditures and provide budget variance analysis and reporting. Identify cost-saving opportunities while maintaining service quality standards. Review and approve vendor invoices ensuring accuracy and compliance with contracted rates. Develop capital improvement recommendations for soft services infrastructure and equipment.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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