F.5 or above; minimum 10 years in procurement, customer service, shipping, and logistics.
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Proven experience managing and leading a team, preferably 5+ staff.
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Knowledge of international trade regulations and Oracle Order Management modules.
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Strong leadership, interpersonal, and problem-solving skills; hands-on approach.
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Fluent in English, Cantonese, and Mandarin; proficient in Excel, Word, Outlook, PowerPoint.
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Ability to manage heavy workload, prioritize, work independently, and collaborate with teams.

Team Leadership & Management (approx. 20%)
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Lead, mentor, and develop a team of 5 staff in Procurement and Customer Service functions.
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Set team objectives, monitor performance, and ensure achievement of Key Performance Indicators (KPIs).
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Provide coaching, training, and performance feedback to foster professional growth.
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Promote collaboration, accountability, and a high-performance culture within the team.
Procurement (approx. 40%)
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Plan, source, negotiate, and purchase aerospace fasteners and standard parts according to business requirements.
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Select and recommend suppliers; issue and follow up on purchase orders; maintain records in ERP/IMEX systems.
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Conduct RFQs/RFPs, confirm PO details, and ensure timely delivery.
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Coordinate with Sales on customer requests and procurement priorities.
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Support compliance and import declaration requirements (IMEX import SPA).
Customer Service (approx. 40%)
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Oversee daily customer communications, inquiries, and complaints, ensuring customer satisfaction.
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Manage transactions in Wintrade and Oracle EBS, including quotes, POs, delivery, returns, and invoicing.
Non-Confidential Business
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Ensure accurate preparation of shipping and customs documents; support LC collection from banks.
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Perform contract review on customer POs and liaise with Sales, Procurement, Finance, Quality, Warehouse, and Logistics teams.
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Ensure compliance with company policies, internal/external audits, and export regulations.