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Learn about our benefits designed for you to Thrive at work and at home. 

We boldly go.

Where is the work:

What's in it for you:

We are seeking a skilled and proactive Remote Project Manager to join Trane’s Procore team and help drive digital transformation across our organization. In this role, you will assist the planning, coordination, and execution of Procore software initiatives, ensuring successful adoption, streamlined workflows, and measurable business impact.

As a Project Manager, you will leverage your strong technical aptitude, Procore expertise, and people-focused approach to guide teams through implementation, enhancement, and continuous improvement of the Procore platform. You will collaborate closely with leaders across the business to understand requirements, optimize processes, and deliver tailored solutions that improve productivity, reduce inefficiencies, and help our team members get more value from the platform.

This role requires the ability to gather and translate business needs into scalable configurations, manage project timelines and deliverables, and provide ongoing analysis and documentation to support sustainability. You will serve as a trusted advisor and champion of digital tools, giving our users the confidence to understand, adopt, and advocate for Procore’s capabilities.

As part of Trane’s Procore team, you’ll have access to the tools, support, and development opportunities needed to excel in your craft. You’ll work within a collaborative environment grounded in a shared purpose to use innovative technology to improve the way our teams work and make a meaningful impact across the industry. With the support of encouraging and people‑centered leaders, you’ll have opportunities to grow both professionally and personally while contributing to long‑term organizational success.

What you will do:

Manage second-tier support escalations specifically related to tool settings; these will include troubleshooting any integration connector we create.

Assist product management in identifying issues, enhancement requests, and feature requests from team members

Contribute to Knowledge Base articles, FAQs and other documents concerning integration

Acquire and maintain a thorough understanding of Trane’s Procore business model, system, and the tools needed to optimize system use and maximize impact

Creating and distributing standard operating procedures along with conducting virtual trainings

Work in an exciting, fast-paced contact center environment that requires adherence to assigned schedules to ensure adequate coverage for our team members needs

Leverage your strong collaboration skills, connecting with other teams to escalate client cases and solve complex problems

Deliver a best-in-class experience by managing and addressing a stream of telephone, web inquiries, chat, and email to patiently guide our customers through the process of achieving our goals with Procore’s software

Diligent, consistent attention to detail and management of administrative aspects of the job

Demonstrate positive attitude and respect for coworkers and customers, building and maintaining warm working relationships with clients and colleagues alike

Proactively seek guidance and direction from manager and co-workers when appropriate

Convey Trane’s culture, values of Openness, Optimism, and Ownership to our clients, adhere to established ethical standards

What you will bring:

5+ years of related Procore experience (queue-based roles, other customer support experience, etc.)

Knowledge and experience with the phases of the construction life-cycle including accounting practices and project management

Experience installing and configuring applications

Usage and understanding of modern web and mobile applications

A clear communicator (both written and orally) with prior experience evaluating and resolving customer inquiries successfully

Strong curiosity and persistence while researching and troubleshooting problems to find answers to consumer questions

A hungry learner with the ability to learn quickly and adapt to a changing product

Self-starter who is excellent at problem-solving

A solution-focused mindset that proactively detects issues and provides timely solutions

Superb attention to detail with extensive experience multitasking and managing work independently while still functioning as a supportive team player

Annual Base Salary Range or Hourly Base Pay Range:

Compensation Type:

Incentive Eligible:

Sales Commission Eligible:

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience,  travel requirements, and union designation.   Our compensation range is generally based on the national average for the country.  Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:

Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!

Family building benefits include fertility coverage and adoption/surrogacy assistance.

401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.

Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.

Educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer:  Benefit offerings may vary depending on Collective Barraging Agreements and local/state regulations.

Safety Sensitive Role:

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.