Job Summary

Job Description

Application Deadline: July 26, 2025

We are recruiting on a contract basis

What is the opportunity?

Our Currency Service Center is looking for someone who can operate in a fast paced environment handling basic to moderately complex client transactions with in-put into various systems.

What will you do?

Responsible for preparation and input of transactions relative to Night & Day deposits, ATM deposits and Cash SupplyWork on a variety of bank applications to complete client transaction processFocus on getting work right the first time and take ownership for improving capability through building necessary skillsEnsure processes/controls being followed to protect shareholder interestsResponsible for the management of a team completing diverse functions within the Currency Services Centre, focusing on the achievement of an enhanced client experience by meeting or exceeding established service quality standards (i.e. Service Level Agreements (SLAs)Work efforts are focused on overall effectiveness of the team (e.g. quality coaching and feedback, talent management, quality, accuracy and efficiency of the fulfillment/servicing processes and overall unit/team operations)Responsible for leading, developing and maintaining applicable product and process knowledge for the team in the areas of Night and Day, ATM and Cash Supply processingResponsible for providing a clear line of sight for the client experience, while ensuring adherence to operational risk, compliance and AML requirements

What do you need to succeed?

Must-have

Five (5) CXC O ’Level passes or CSEC of which Maths and English are compulsoryGood knowledge of Microsoft Word and keyboarding skillsVery strong client first orientationAttention to details and strong organization skills

Nice-to-have

Ability to work in a fast paced environment

Working Conditions

Required to work 5 days per week – Sunday to FridayCentre operates from 7:30 a.m. to 7:30 p.m.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual:

Opportunities to build close relationships with clientsOpportunities to do challenging workOpportunities to take on progressively greater accountabilities

Job Skills

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

131 Oxford Street:Port of Spain

City:

Port of Spain

Country:

Trinidad and Tobago

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Contract (Fixed Term)

Pay Type:

Salaried

Posted Date:

2025-07-24

Application Deadline:

2025-07-27

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.