Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home.

Job Description

As a key colleague to the Sales Process and Performance team, you will lead efforts to evaluate, redesign, and optimize sales-related processes to enhance operational efficiency, client engagement, and business outcomes. You will collaborate with cross-functional stakeholders to identify process gaps, implement improvements, and support strategic initiatives that drive sales performance and compliance.  

THE IMPACT YOU WILL MAKE 

The Process Re-Engineer - Sales Process and Performance  role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: 

Collaborate with Client Engagement, Risk, Servicing, and Technology teams to conduct stakeholder analysis to understand current pain points and gain insights into process challenges. 

Create visual representations of workflows using techniques such as flow charts to highlight areas of bottlenecks and opportunities of efficiency.  

Apply process improvement & re-engineering methodologies to design and implement scalable, efficient, and compliant processes. 

Translate data-driven insights into actionable process enhancements that support organizational goals and improve client experience. 

Develop and maintain process documentation, including workflows, standard operating procedures (SOPs), and performance metrics. 

Consult on process design best practices and support change management initiatives and continuous improvement efforts. 

Monitor the impact of implemented changes and provide regular updates to leadership on performance outcomes and areas for further optimization. 

THE EXPERIENCE YOU BRING TO THE TEAM

Minimum Required Experiences: 

At least 4 years of experience in process improvement, sales operations, or business transformation, preferably in financial services or a regulated environment. 

Bachelor’s degree in Business, Operations, or a related field, or equivalent experience 

Desired Experiences: 

Experience in the following:  

Sales Process Re-engineering 

Business Process Mapping & Analysis 

Data Interpretation & Performance Metrics

Customer and Market Insights

Design Thinking & Innovation

Governance and Compliance

Change Management

CRM and Sales Enablement Tools

Systems Evaluation

Technical Capability Gap Analysis  

SF Market Engagement – Process Improvement – Lead Associate

Target Salary Range:  $107,000 - $139,000 a year

#LI – ML1 

#LI - Hybrid 

Qualifications

Education:

The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers.

For most roles, employees are expected to work onsite on a regular basis at their designated office location. In-office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote.

Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form.

The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. See more here.

Requisition compensation:

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