**Overview** If you love the pursuit of excellence and are inspired by the challenges that come with driving innovations that impact how the world lives, works, and plays, then we invite you to learn more about Microsoft Business Operations (MBO) and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards great work. We make doing business with Microsoft easy. We are a Process Team that is part of the Field & Scale Operations organization focused on the order-to-cash lifecycle for Microsoft products and services. We manage pre-sales processes through pipeline management, ensuring successful close to secure revenue while optimizing deal management processes in partnership with the field. The Process Team’s mission is to drive significant and transformative changes that align with the organization’s long-term strategic goals while maintaining a culture of continuous improvement. The team collaborates across the greater MBO organization to redesign processes as part of the company’s strategic alignment, while also implementing incremental improvements for sustained growth and efficiency. We thrive on our team’s core values: innovation, systems thinking, continuous improvement, collaboration, and data-driven decisions. **Responsibilities** + Process Risk Management: Executes process-level risk mitigation controls and/or anticipates risk across a simple process lifecycle (e.g., design, execution, optimization, evaluation), including logging and tracking risk. Shares process risk information with team. + Supplier Governance: Facilitates end-to-end process view by providing data, research, and assessment results to manager and team. Facilitates stakeholder collaboration to drive process outcomes, with guidance. Compiles information on pain points to assist with identification of alternative solutions and options to resolve challenges with business partners. + Process Design and Execution: Executes the process in accordance with compliance and controls. Designs the process and defines business outcomes for simple processes/parts of a process to assess process performance by conducting research and investigations. Facilitates work to help define yearly goals, anchoring to industry standards and process measures, implementing controls, maintaining compliance, optimizing customer experience, and helping to drive cost down. + Process Maintenance and Optimization: Monitors and evaluates processes, including running and measuring metrics to ensure the process is performing as expected. Conducts data analysis to support a straightforward process/part of a process and provides evidence for identifying opportunities (e.g., aligning to industry standards, increasing productivity/efficiency, maintaining compliance/controls). Facilitates benchmarking and interpreting KPIs. Incorporates process methodologies (e.g., Six Sigma, Lean, value stream mapping, Prosci) to suggest process-level improvements. + Process Governance: Executes end-to-end governance for simple processes/parts of a process. Documents flow, controls, underlying systems, and requirements needed. **Qualifications** Required Qualifications: + Bachelor’s Degree in Business, Operations, Finance, or related field AND extensive work experience in Process Management/Execution/Optimization or Operations Program, Launch Management, Project Management — OR equivalent experience + Detailed understanding of Lean, Business Process Management Professional, Change Management (e.g., Prosci), Six Sigma, and/or Agile processes + Working understanding of data models/analytics and trend analysis Preferred Qualifications: + Experience with complex project or program management, preferably with large commercial enterprises + Certifications in Lean, Business Process Management Professional, Change Management (e.g., Prosci), Six Sigma, and/or Agile processes + Experience managing a cross-organizational rhythm of business up to executive audiences Additional Information: + This role requires office presence of minimum 3 days per week + Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. + If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request via the Accommodation Request Form. + Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. (https://careers.microsoft.com/v2/global/en/accessibility.html)