Process Ops Program Manager, KYC Process OPS
Amazon.com
We are seeking a Program Manager who will be part of Global Process Owner team for our Know Your Customer (KYC) function within VRMO. The organization is responsible for making Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the 'ill-intentioned'. Protecting the interests of the end users is our top priority, balance it by being compliant and giving a great customer experience. Our team achieves this objective through a combination of automated and manual investigations of the seller transactions for our marketplace.
In this role, you will be responsible for the operational process management and improvement for the KYC program. You will be responsible for the design, implementation and improvement of the initiatives. The key responsibility of the role will include: (1) focus on incoming/new program initiatives to "operationalize" into the function; (2) productivity and efficiency improvements of the functional process they own; (3) incoming volume control management with program owners; (4) governance of the KYC program from Ops perspective: process, tools, audit, inspection, mechanisms; (5) effective design, implementation, execution of the Change Management related to KYC process from an operational perspective. In this role, you will need to demonstrate the ability to dive deep to understand the details of the KYC process, identifying opportunity for improving the process leveraging data as well as the ability to think big, coming up with big and innovative ideas to transformation the KYC process, balancing great customer experience as well as operational effectiveness for the KYC process (quality, cost, productivity).
Key job responsibilities
1. Program Management & Implementation: Support KYC operations management, including new verification launches and operational readiness. Drive seamless implementation of initiatives into Global RCO KYC Operations, managing tool deployments and system integrations.
2. Process Optimization & Efficiency: Spearhead productivity improvements and operational excellence through data-driven optimization and automation initiatives.
3. Governance Framework Management: Establish and maintain comprehensive KYC governance frameworks including process documentation, tools management, and quality controls. Implement effective audit mechanisms and inspection protocols to ensure operational compliance and standardization.
4. Change Management Leadership: Design and execute change management strategies for program adjustments and process improvements. Ensure effective communication and adoption of changes while managing stakeholder expectations and training requirements.
5. Cross-functional Collaboration: Coordinate cross-functional initiatives and maintain alignment of goals across different departments.
6. Strategic Partnership Management: Partner with KYC Functional Ops Leader, Business Stakeholders, and Finance throughout the project lifecycle. Manage stakeholder relationships from project
7. Continuous Improvement Drive: Lead process redesign initiatives and implement technological innovations to enhance operational efficiency. Track and optimize performance metrics while driving automation and best practice implementation.
In this role, you will be responsible for the operational process management and improvement for the KYC program. You will be responsible for the design, implementation and improvement of the initiatives. The key responsibility of the role will include: (1) focus on incoming/new program initiatives to "operationalize" into the function; (2) productivity and efficiency improvements of the functional process they own; (3) incoming volume control management with program owners; (4) governance of the KYC program from Ops perspective: process, tools, audit, inspection, mechanisms; (5) effective design, implementation, execution of the Change Management related to KYC process from an operational perspective. In this role, you will need to demonstrate the ability to dive deep to understand the details of the KYC process, identifying opportunity for improving the process leveraging data as well as the ability to think big, coming up with big and innovative ideas to transformation the KYC process, balancing great customer experience as well as operational effectiveness for the KYC process (quality, cost, productivity).
Key job responsibilities
1. Program Management & Implementation: Support KYC operations management, including new verification launches and operational readiness. Drive seamless implementation of initiatives into Global RCO KYC Operations, managing tool deployments and system integrations.
2. Process Optimization & Efficiency: Spearhead productivity improvements and operational excellence through data-driven optimization and automation initiatives.
3. Governance Framework Management: Establish and maintain comprehensive KYC governance frameworks including process documentation, tools management, and quality controls. Implement effective audit mechanisms and inspection protocols to ensure operational compliance and standardization.
4. Change Management Leadership: Design and execute change management strategies for program adjustments and process improvements. Ensure effective communication and adoption of changes while managing stakeholder expectations and training requirements.
5. Cross-functional Collaboration: Coordinate cross-functional initiatives and maintain alignment of goals across different departments.
6. Strategic Partnership Management: Partner with KYC Functional Ops Leader, Business Stakeholders, and Finance throughout the project lifecycle. Manage stakeholder relationships from project
7. Continuous Improvement Drive: Lead process redesign initiatives and implement technological innovations to enhance operational efficiency. Track and optimize performance metrics while driving automation and best practice implementation.
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