Job Description

What is the opportunity?

The Process Efficiency Lead supports assigned business processes, ensuring efficiency, quality, and continuous improvement. Supporting processes includes the governance, performance, and changes to processes. This role includes reviewing process maps and standard operating procedures to ensure accuracy and relevance. As someone with a strong bias for action, you will leverage your keen attention to detail, communication, problem solving to continuously improve both client and employee experience, increase efficiency, and reduce waste within Creditor Operations.

What will you do?

• Maintain a current understanding of Client Acquisition & Services area’s baseline performance against established metrics and contributes to aligned initiatives in order to achieve goals and supports/contributes to achieving assigned efficiency targets each year by understanding where gaps exist and leading work to drive process optimization, achieve efficiencies and improve client experience

• Provide support on process and productivity impacts and considerations to strategic partners regarding the delivery and implementation of small-to-medium sized initiatives for Client Acquisition & Services and collaborates with key partners to understand strategy and support successful delivery of new initiatives to enhance productivity, generate revenue and improve employee/client experience

• Contribute to the end-to-end creation and maintenance of detailed process documentation including authorship of process maps and as required, policy and procedures documentation (ie. Standard operating procedures)

• Act as support within Operational Excellence as required for day-to-day issues, including but not limited to operational inquiries, procedural questions, troubleshooting, etc. and as required, partners with other Operational Excellence, IT, Digital and Data, Operations peers and GRM to ensure end-to-end business readiness activities relating to operational issues are known, actioned, communicated and implemented.

• Demonstrate the Leadership Model behaviours consistently creating a positive and productive work environment comprising a growth mindset and collaborative approach in dealing with clients, colleagues, and service partners to improve individual and team contribution and effectively partner with peers within the Operational Excellence team to allow for an environment of constant learning, information sharing and opportunity for career growth.

What will you need to succeed?

Must-have

• Post-secondary education

• Minimum 2 to 4 years of experience in operational support, process design/management or strategic business implementation

• A growth mindset, bias for action and focus on continuous improvement and efficiency

• Proven track record of leading and driving change through problem solving, impact and influence

• Excellent communication skills and keen attention to detail

Nice-to-have

• Lean Six Sigma Training and Certification

• Experience working in client-facing operations

• Experience working with technology/systems used in Creditor Operations

What's in it for you?

• A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans

• Competitive pay and high-earning potential

• All the tools, training, and team support you need to grow your career

• Flexible work/life balance options

• Sophisticated RBCI software tools to boost your productivity

RBC is an organization that succeeds by bringing out the best in its people. You’ll be part of a supportive, inclusive team that shares common values – including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives – so you can focus on what you can do best – putting clients first.

Job Skills

Adaptability, Critical Thinking, Customer Service, Decision Making, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City:

Mississauga

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

INSURANCE

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-08-11

Application Deadline:

2025-08-26

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.