**Introduction** . **Your role and responsibilities** Controle e acompanhamento de indicadores, SLA, produtividade de KPIs do negocio junto ao fornecedor e cliente contratante. Participação em reunioes com fornecedores e cliente contratante. Criação e apresentação de relatorios, dashboards e materiais em ppt. Boa comunicação e escrita. **Required technical and professional expertise** CRM, comunicação, ppt e excel IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.