**Introduction** Hiring manager and Recruiter should collaborate to create the relevant verbiage. **Your role and responsibilities** Position Overview The Learning Administrator will be responsible for ensuring smooth operation and continuous improvement of the Learning Management System (LMS). This role requires exceptional attention to detail, robust stakeholder management skills, and the ability to manage multiple priorities under tight deadlines. The successful candidate will combine technical proficiency, strong communication capabilities, and proactive problem-solving to deliver superior support to both internal and external stakeholders. Key Responsibilities •Address and resolve client inquiries and concerns related to the LMS with accuracy and professionalism. •Perform routine maintenance, content updates, and configuration within the LMS, ensuring precision and compliance with quality standards. •Provide technical troubleshooting and resolution for employee access and system issues. •Demonstrate mastery in the operation of the LMS and related systems. •Communicate effectively in English during calls, presentations, and process discussions with clients, colleagues, and leadership. •Maintain strong stakeholder relationships by managing expectations, ensuring timely updates, and aligning solutions with business needs. •Manage multiple, diverse priorities under time constraints, ensuring critical deadlines are met. •Anticipate and mitigate potential issues, reprioritizing tasks as required, while proactively following up on resolutions and action plans. •Maintain and update tracking documents to provide leadership with full visibility into progress, risks, and blockers. •Review and validate incoming requests, ensuring all required details are complete before initiating processing. **Required technical and professional expertise** Required Qualifications: •Demonstrated strong attention to detail, as accuracy is a critical driver of operational success. •Proven stakeholder management skills, with the ability to build trust and maintain productive professional relationships. •Proficiency with SAP systems. •Minimum of 2 years’ experience in customer service. •Intermediate to advanced Microsoft Excel skills. •Strong verbal and written English communication skills, with the ability to confidently present to clients and participate in discussions. •Ability to manage competing priorities and perform effectively under pressure. •Proactive problem-solving mindset, adaptable to evolving customer needs. •Strong interpersonal abilities and collaborative approach to teamwork. Preferred Qualifications •Bachelor’s degree or equivalent higher education. •Proficiency in Portuguese. **Preferred technical and professional experience** Hiring manager and Recruiter should collaborate to create the relevant verbiage. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.