Job Description • Lead stakeholder interviews to understand current processes, pain points, and improvement opportunities.  • Develop end-to-end process maps using Visio or IBM BlueWorks Live.  • Support design of future state processes, service models, and operating models.  • Facilitate workshops, ask probing questions, and uncover root causes.  • Identify inefficiencies, bottlenecks, and improvement opportunities across:   ○ Lending lifecycle (origination, underwriting, approval, booking)   ○ Portfolio management and ongoing monitoring   ○ Treasury Payment Services (TPS) cross-border operations  • Prepare documentation and materials that support process redesign and change management.  • Collaborate with senior process leads (Min in Toronto, Amber in Chicago/Naperville). Partner across business and technology teams while maintaining a business-first mindset. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements 2–5 years experience in process analysis, process improvement, or continuous improvement. Lending experience Proficiency in Visio and/or IBM BlueWorks Live. Strong communication and facilitation skills; able to lead conversations with business stakeholders. Ability to ask questions in multiple ways to uncover root causes. Experience creating clear and structured process documentation. Comfort working in ambiguous, evolving environments. Ability to work independently and manage multiple workstreams.