Description We are looking for a dedicated Process Administrator with strong communication skills to join our client's team in Columbus, Ohio. This is a contract to hire position where you will play a critical role in assisting customers facing payment challenges by offering tailored solutions. Your ability to provide excellent customer service and work within a structured schedule will be essential to your success. The hours for this role are either 10a - 7p or 12p - 9p. After the first two weeks of onsite training, this is a remote role. Responsibilities: • Contact customers who are overdue on payments to understand their circumstances and propose appropriate solutions. • Evaluate customer situations to determine if they should be referred to specialized assistance programs or offered payment plans. • Maintain a consistent and structured schedule, including adhering to pre-determined break and lunch times. • Deliver exceptional customer service by addressing inquiries and concerns with attention to detail. • Collaborate with team members to ensure efficient handling of customer accounts. • Document customer interactions and decisions accurately in the system. • Stay informed about company policies and procedures to provide accurate information to customers. • Meet performance targets and ensure timely resolution of customer issues. • Utilize problem-solving skills to address customer challenges effectively. • Uphold a positive and empathetic approach in all customer interactions. Requirements • A minimum of 1-3 years of experience in a customer service, sales, or related role. • Strong communication and interpersonal skills. • Ability to manage time effectively and adhere to a structured schedule. • Familiarity with payment processing and financial solutions is preferred. • Experience in roles such as sales associate, door-to-door sales, or similar positions is an asset. • Demonstrated ability to handle challenging customer interactions with professionalism. • Strong organizational skills and attention to detail. • Proficiency in using computer systems and documenting information accurately. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .