Join our team and play a key role in driving operational excellence and shaping the future of Global Banking through your expertise and leadership.

As a Procedure Writer Business Process Associate within the Global Banking Client Onboarding and Services, you will provide technical writing support using Structured Authoring for Client Onboarding and Services teams, manage periodic change requests, and oversee the annual attestation process. Your role will require high level of critical thinking, problem-solving skills to research inquiries, and recommend solutions, stakeholder management, and project management.

 

Job responsibilities

Manage medium to complex requests and projects. Foster an environment of trust with internal partners and their senior management, where issues are escalated, identified, and resolved effectively. Create, modify, and write standardized procedure documents through partnership with Product, Subject Matter Experts, and Library Function owners to maintain accuracy of content. Continuously ensure that documents are updated, streamlined, maintained and archived appropriately. Identify and remediate process and control gaps that deviates from approved writing standard. Identify and execute process improvements. Work across organizational boundaries with internal partners to ensure the delivery of quality products and services. Respond to inquiries from Global Banking Client Onboarding and Services partners related to operating procedure changes and creation. Build relationships and establish credibility which is founded on a detailed understanding of operational data and processes. Prioritize inquiries to ensure visibility, traction, and resolution. Set expectations, facilitate internal communication, and resolve inquiries through effective communication.

 

Required qualifications, skills and capabilities:

Good communication skills both verbal and written. Experience developing, writing, and/or maintaining standard operating procedures. Experience in service, operations, treasury, implementations, sales, or portfolio management Ability to write in a simple, clear, and concise manner including documenting processes and summarizing complex issues and situations. Previous experience adapting to a fast paced, transformative work environment while driving results. Motivated self-starter & continuous learner who is driven to solve problems. A strong aptitude for critical thinking and tactical execution. Excellent interpersonal, influencing, communication and partnership skills. Excellent organizational skills and the ability to manage, prioritize, work under pressure, and meet tight deadlines. Strong interpersonal, influencing skills, with the ability to establish credibility and strong partnership with senior business and control partners. Shift requirement is 5PM – 2AM Manila time.

 

Preferred qualifications, skills and capabilities:

College degree preferred, and / or with 3+ years of experience in client service, operations, technology, sales, or portfolio management. Technical writing or Structured Authoring experience is an advantage, but not required with experience in Content Management Tool such as Adobe Experience Manager authoring using DITA. Commercial or Financial services experience with knowledge on Treasury products is a plus.