Work Flexibility: Hybrid or Onsite

What you will do:

Processing Repair / Work Orders incl. Loaner managementArranging returns and collections and handling proof of delivery and pricing requestsHandling incoming e-mails and callsProactively communicating with internal & external customersInvestigating and resolving invoice disputesLogging and follow up of issue resolution and related communication back to the customerTake responsibility for executing tasks and supporting colleagues across several complex areas / processes and queriesWork with your colleagues to effectively organize and prioritize the tasks within your specific areasWorking collaboratively with other functions and divisions on cross-functional or customer specific topicsAssist in supporting and training more junior colleaguesAct as a mentor for more junior customer service representatives

What you will need:

Essential:5 years in technical customer service, order management or contact center rolesHas demonstrated the ability to build strong relationships with customers and colleaguesCan communicate proactively and professionally with Sales team members and CustomersAbility to adapt to different types of people and situations to ensure positive outcomesAdvanced knowledge of MS Excel, MS Outlook, MS Word, InternetGood ERP system knowledge

Desirable:Solid understanding of Customer Service process flowsSolid understanding of good documentation practices and documentation retentionExperience in service and maintenance, order management or technical customer contact processesHas some experience of handling difficult situations independentlyWorking level of English

Competencies / Behaviors:Being able to stay in act and to remain calm under pressure, whilst communicating effectively to customers and other stakeholdersProven ability to solve problems and queriesAbility to work on their own initiative, prioritizing and organizing workload based on their own experience as well as input from supervisorHighly customer focusedStrong collaborator which sets high performance standardsStrong internal drive and motivation to make a differencePositive, optimistic mindset and can-do attitudeInitiator that can identify and initiates actions to improve process outputs on Service, Cost & QualityActs with integrityAbility to make autonomous decisions on operational and tactical levelsWillingness to develop lean approach. Solid troubleshooting and problem solving skills under pressure are required

Travel Percentage: 10%