Responsible to drive processes for analyzing root cause of incidents, identifying corrective actions and tracking them to closure
Assigned to a domain (ex. digital apps) and ensure all closed incidents in this domain have a related problem ticket
Schedule and facilitate a formal PIR (Post Incident Review) after the resolution of every significant incident
Conduct RCA within set SLA turnaround times
Assign action items and follow up with other teams to drive closure for: Resolving the underlying root cause with technology, addressing any process or training gaps, and Improving logging/monitoring/alerting functions to detect potential issues before it occurs
Coordinate reporting of open problems, aging problems, recurring impact from problems, closed problems, etc.

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