Job Description

Probation Case Administrator - Luton
📍 Luton
💷 £12.21 per hour
🕘 Full-time: Monday to Friday, 9am-5pm, On site 5 days
⏳Temporary Assignment via Brook Street until December 2025, with potential extension
⚠️ Vetting checks may take up to 6 weeks

Brook Street is recruiting on behalf of HMPPS Probation Service for a Probation Case Administrator to provide essential administrative support. This role ensures smooth operation of probation services and supports staff and people on probation through efficient processes, accurate record-keeping, and excellent customer service.

Key Responsibilities

Maintain accurate records of people on probation and victims on approved databases

Support offender management, interventions, and external agency communications

Prepare, collate, and manage case files and management information

Provide reception and telephone support, acting as a first point of contact where required

Organise meetings, prepare agendas, take minutes, and follow up on action points

Administer petty cash/vouchers and assist with enforcement actions

Undertake Visor administration and other database tasks

Ensure compliance with Health & Safety and safeguarding policies

Cover within the unit or other units as required

Key Skills & Requirements

Strong customer service and administrative skills, including experience covering reception or front-line duties

Strong verbal and written communication skills, able to manage challenging interactions

IT confident, including MS Word, basic Excel, and database management

Ability to work independently, use initiative, and manage multiple tasks

Basic numeric skills

Commitment to equality, inclusion, and pro-social behaviour

Behaviours

Delivering at Pace

Making Effective Decisions

Working Together

Changing and Improving

Managing a Quality Service

Additional Information

Some out-of-hours work may be required

All candidates undergo security and identity checks (up to 6 weeks)

External candidates subject to a 6-month probation period

Please apply online or contact Basheer at Basheer.Dawoud @ brookstreet. co .uk. Please remember to include your mobile telephone number, CV and the role you are applying for

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.