**About Us** We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.  Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today! **Position:** PRO and HR Coordinator **Report to:** Senior HR Manager - MEA **Position(s) report to this job:** NA **Business / Site:** Copeland MEA, Dubai **Working location:** Dubai **Department:** Human Resources **Last update on:** 1 September 2025 **Job Purpose:** The PRO & HR Coordinator will be responsible for managing all government relations/PRO Duties for the company. This role ensures compliance with JAFZA, MOHRE, and UAE labor regulations while supporting employees with visa, immigration, and benefits processes. The position also plays a key role in HR operations by handling employee records, benefits administration, leave management, and general HR support. The role requires strong organizational skills, attention to detail, and the ability to manage sensitive information with discretion. **Key Responsibilities** **Description of duties & activities** 1. **Government & JAFZA Relations (PRO Duties)** + Handle all JAFZA-related processes, including company license renewals, amendments, and updates. + Process employee visas, labor cards, Emirates IDs, and work permits in compliance with JAFZA and UAE government regulations. + Coordinate medical tests for new and renewed employees. + Assist employees with family visa applications, renewals, and cancellations. + Process JAFZA access cards (PIC/PAC/TAC). + Prepare and submit letters, applications, and documentation to government authorities when required. + Ensure compliance with WPS requirements. + Monitor changes in JAFZA and Free Zone policies and ensure company compliance. + Maintain effective liaison with JAFZA, Immigration, Labour Office, and other government entities; communicate updates to employees as necessary. + Support and facilitate government inspections and visits. + Support customs and port-related documentation when required. + Maintain tracking systems to ensure timely renewal of employee and company documents (visas, licenses, permits). 2. **Employee Benefits Administration** + Manage employee medical insurance enrollment, renewals, and cancellations; liaise with Total Rewards team, insurance providers and brokers for all MEA employees. + Administer life insurance coverage and maintain accurate employee benefit records. + Act as the primary point of contact for employees regarding insurance queries, claims, and benefits usage. + Support leave management processes (annual leave, sick leave, maternity/paternity leave), ensuring compliance with UAE labor law and company policies. + Maintain accurate and up-to-date benefits records and prepare reports for Total Rewards, HR and Finance. 3. **HR Administration Support** + Support onboarding by collecting employee documents, managing visa processing, and coordinating medical enrollment paperwork. + Draft HR correspondence including bank letters, employment certificates, NOCs, and other employee-related documentation. + Conduct employee verifications and assist with the preparation of employment offers (local contracts/Arabic versions). + Coordinate employee home leave ticket allowances. + Maintain HR records and employee files in compliance with legal and company requirements. + Coordinate mandatory employee medical checkups, renewals, and occupational health requirements. + Monitor overtime compliance and ensure alignment with UAE labor law. + Provide ad hoc HR administrative support including preparing reports, organizing HR initiatives, and supporting HR audits. 4. **Leave Management** + Coordinate with HRIS providers to resolve technical issues in the leave management system. + Maintain the leave calendar and update records in alignment with the Hijri calendar. + Adjust and maintain leave balances according to carryover and forfeit policies. + Generate and maintain leave and attendance reports. 5. **General & Compliance** + Ensure strict confidentiality of employee records and company documents. + Stay updated on UAE Labor Law, JAFZA regulations, and HR best practices. + Provide ad hoc administrative and HR support as required by management. **Profile** **Education and Professional Qualifications:** + Minimum 3–5 years’ experience as a PRO in JAFZA or another UAE free zone. + Previous exposure to HR administration and benefits management preferred. + Bachelor’s degree in Business Administration, HR, or related field (preferred). + Valid UAE driver’s license (mandatory) **Requirements and Attributes:** + In-depth knowledge of JAFZA regulations and UAE labor/immigration laws. + Strong administrative and organizational skills with high attention to detail. + Proficiency in MS Office applications (Word, Excel, Outlook). + Ability to work independently with minimal supervision. + Strong communication skills in English; Arabic is an advantage. + Professional demeanor and ability to interact confidently with government officials. **Addition Information:** Shift Duty ☐ Outside Work ü Overseas Travel ü ____% **Health & Safety** + Recognise and accept HSE Roles & Responsibilities as defined in Copeland’s Company Procedures. + Ensure effective leadership in HSE, leading by example and setting the direction for a successful health and safety program and creating a foundation for a positive safety culture. + Ensure effective management of HSSE risks and impacts. Report all hazards, incidents and Near Misses in line with the MEA Copeland HSE incident policy. Active involvement in the investigation of accidents, near misses, incidents and ill health where required. + Conduct all HSE training assigned to you as an employee **Our Commitment to Our People** Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial. Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.  Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team! **Our Commitment to Inclusion & Belonging** At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland. **Equal Opportunity Employer** Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.