Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. As a Telephonic Medical Assistant, you will assist with assessments by contacting recently discharged patients to gather information related to health maintenance, document administered patient care, update health maintenance, accurately identify medication changes and update allergies at each visit. This position offers a unique way to enhance your customer service skills within an inviting and encouraging healthcare setting. **This is a PRN remote position. A caregiver in this role will work 2 days per week of 8 hour shifts. Orientation will be held at the Business Operations Center. After orientation, the position will become fully remote.** A caregiver who excels in this role will: + Monitor and communicate changes in patient condition. + Administer specific medications under the direction of a physician. + Interact with all callers in a professional and courteous manner in an effort to establish a therapeutic rapport. + Assist in pre-visit planning and updating the health maintenance tab. + Follow the established interview process and specific survey guidelines and document interactions using appropriate grammar and spelling. Minimum qualifications for the ideal future caregiver include: + Graduate from an approved Medical Assisting Program OR military training as a Hospital Corpsman (HM), Combat Medic (68W) or Medical Service Technician (4N0X1) + One year of healthcare experience in a similar setting + Completion of a clinical externship + Clinical proficiency with phlebotomy + Basic Life Support (BLS) Certification through the American Heart Association (AHA) upon or within new hire period Preferred qualifications for the ideal future caregiver include: + Medical Assisting Certification + Experience as a MA or OCCA **Physical Requirements:** + Manual dexterity to operate office equipment. + May require extended periods of sitting. + Good visual acuity through normal or corrected vision and good audio acuity. **Personal Protective Equipment:** + Follows standard precautions using personal protective equipment as required. **Pay Range** Minimum hourly: $22.75 Maximum hourly: $22.75 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.). Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities