Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC, we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

The Private Banking (PB) US Chief Operating Officer (COO) will be responsible for a complex strategic delivery agenda that requires agility and at pace execution, decisive leadership, timely issue resolution and a central focus on client impact. In this role, you will drive the Global and US GPB strategy, enabling successful execution of key strategic initiatives focused on delivering maximum value to the business and shareholders. In holding responsibility for Global Private Banking US performance, you will have accountability to and engagement with senior business partners across the organization, including the IWPB US CEO and leadership team, Global PB senior leadership, and GPB WPS COO function and leadership team. This will require ongoing management of BAU with uncompromising focus on results while maintaining a safe and sound risk and control framework.

You will report to The Head of Business Management and Commercial Execution (IWPB and PB) in the day-to-day management of business priorities. This includes support for the IWPB and GPB governance cycle, strategic initiative execution, management of ad hoc priorities for the Regional Head, liaising with GPB / WPB leadership in coordinating key deliverables, supporting interactions with / requests from US IWPB CEO, as well as any external engagements with clients / vendors / analysts (working with Comms / Marketing, as needed) etc.

As our Private Banking (PB) US Chief Operating Officer (COO) you will:

Ensure senior leadership agenda (incl. formal governance) is focused on key priorities driving long-term growth, profitability, and shareholder value

Maintain PB financial performance, cost discipline, operational effectiveness, and making strategic adjustments as required

Drive senior leadership accountability to performance and objectives and ensure delivery of efficient, compliant, and client-centric operations

Oversee front-to-back processes, ensuring continuous improvement, risk mitigation, and service-level excellence

Manage cost discipline and productivity programs across the region

Responsible for designing and maintaining PB business target operating model, organizational design, and all related processes

Manage the change execution agenda for the business, prioritizing scope based on business value, ensuring delivery across key strategic and transformation initiatives

Accountable for combined VSIP oversight, planning, governance and agile ways of operating across the PB US CTB portfolio

Responsible for working with Technology to ensure platforms development and roll out in US delivers the intended strategic outcomes

Operate the business in compliance with all regulatory, legal and HSBC standards

Report to Regulators, Board of Directors, senior leadership etc. on GPB US on strategic execution, financial performance, and key risks

Coordinate PB governance, key projects and strategic initiatives

Partner with HR and Business Heads on workforce planning, hiring plans, and talent initiatives

Oversee distinct PB communications strategy and people plan promoting HSBC values, inclusion and a strong conduct culture

Manage headcount and location strategy, ensuring alignment with business requirements and capacity

Serve as an interface between front office and infrastructure teams (e.g., Operations, Technology, Compliance, Legal, Risk, HR, Finance) and serve as a point of contact for PB Region across various critical requests and escalations

Ensure continuous connectivity with key clients and stakeholders through various client events and senior leadership engagement

For this role, HSBC targets a pay range between $265,000.00 and $315,000.00

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.