ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution. POSITION SUMMARY: We are currently seeking a proactive and experienced on-site Print Shop Manager who has experience within a printing industry, who can become an integral member of the team. *Printing Experience and Large Format Printing is Required! * ESSENTIAL DUTIES & RESPONSIBILITIES: + Partners with shop and remote leadership to provide administrative and managerial support for the designated shop + Assists Shop Manager in organizing the shop workforce during regular hours or in an extra hour's situation + Monitors jobs in production and communicates with production and graphics specialists any special instructions, proofs, and shipping info + Contacts clients with questions on specifications and/or questions regarding print job submitted + Ensures all project deadlines are met, and associated cost budgets are adhered to + Trains shop staff on proper production procedures and techniques + Ensure that the equipment is properly maintained and upgraded. Recommend new acquisitions that will increase productivity + Manage inventory and organization of supplies + Resolves all customer escalations in a professional manner + Fills in for various departments as needed. + Other duties as assigned EDUCATION, EXPERIENCE & SKILLS REQUIRED: + High school diploma or equivalent + At least 3 – 5 years' experience in a related field + Experience with Grand Large Format Printing + Strong leadership ability to motivate employees + Superior customer service ability and experience in working with customers both over the phone and in person + Ability to communicate effectively with employees when delegating work and explaining procedures and processes + Expert knowledge of equipment and materials + Ability to speak knowledgeably about department capability and company to potential and existing clients + Highly developed organizational ability + Ability to handle multiple tasks without losing focus