Administrator, SCA Technical Support Production Position Profile

May perform one or more of the following for high-end equipment (Segment 5+): roll-fed press operation, copier operation, bindery, fulfillment, quality control, final check, pickup/delivery, facility maintenance, and mailroom duties. This is an allocated position that exists only when business needs warrant it and must be approved by the Regional Director of Services. The position reports directly to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on site personnel configuration.

Job Duties and Responsibilities Follow Ricoh Service Excellence performance requirements. Responsible for functions including copy and mail center services, convenience copier fleet management, and various support services. Operate and maintain high-end production equipment, such as roll-fed continuous production systems. Set up, calibrate, and ensure optimal performance of equipment. Ensure customer satisfaction by preparing, inspecting, compiling, and assembling projects accurately and on time. Meet deadlines by working efficiently while maintaining quality and error-free output. Achieve Time Productive statistics by meeting facility standards. Maintain all required reporting tools. Calibrate equipment to produce consistent color and quality matching originals. Transfer files electronically from the network to color equipment. Produce error-free work by demonstrating operational knowledge of duplication equipment. Maximize print performance by multitasking on print equipment. Troubleshoot hardware and software issues. Maintain machine performance by resolving simple issues (e.g., clearing jams, refilling toner, replacing oil) and understanding machine codes. Present a professional appearance and maintain a clean, organized work area. Maintain and order equipment parts inventory per company guidelines. Meet attendance standards by being punctual and working scheduled hours and required overtime. Organize jobs by validating job name/number and reading instructions on the Job Request Form. Perform a full range of service procedures including diagnostics, installation, removal, and retrofits on complex office products. Demonstrate required digital competencies for assigned products and levels. Troubleshoot and repair or replace equipment components as needed. Complete technical training on new equipment as assigned. Perform other duties as assigned. Qualifications (Education, Experience, and Certifications)

Typically Required:

High school diploma or equivalent. Minimum of 3 years of related experience. Preferred: 3 years of experience in a roll-fed printing environment. Technical aptitude to learn setup and operation (including software controls) of complex printing equipment. Knowledge, Skills, and Abilities Excellent customer service skills. Strong organizational and prioritization abilities. Ability to use, calibrate, and troubleshoot office and complex technical equipment. Working Conditions, Mental and Physical Demands Typically an office environment with adequate lighting, ventilation, and normal temperature/noise levels. Diverse work assignments requiring interpretation, comprehension, and application of complex material and data. Some physical effort required: walking, standing, bending, reaching, lifting/carrying objects up to 50 lbs. Moderate dexterity: regular use of basic tools (calculator, keyboard, hand tools, eye/hand coordination).

Note: The above statements describe the general nature and level of work performed. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.