Field Representative I – Fulfillment Position Profile

The Field Representative I provides operational support in a fulfillment center, performing tasks across several areas including:

Operating high-volume printing equipment (Segment 5) to produce large print jobs on pre-calibrated machines Copying, binding, and finishing work Shipping and receiving products and supplies Sorting, distributing, and handling incoming/outgoing mail and faxes Applying postage Performing maintenance and basic repair on customer site copier equipment Supporting building functions (meeting setups, light maintenance, and housekeeping)

Key Responsibilities

Operate high-volume printing equipment in a fast-paced, mechanically advanced environment Set up and run all applications on assigned equipment Inspect convenience copiers for quality and functionality; clear paper jams and escalate technical issues Perform basic repair services on customer copier equipment Maintain records, service logs, and supply inventories Distribute office supplies, faxes, and mail to designated areas Calculate charges for services performed and maintain billing logs Coordinate and respond to all service calls Deliver completed print jobs to customers on-site or nearby locations Perform filing duties, including purging and archiving documents Maintain cleanliness and supply stock in copier areas Assist with shipping and receiving duties Set up meeting and conference rooms as required Assist with minor building maintenance tasks, such as light bulb replacement or cleaning Occasionally work overtime, including nights, weekends, or emergency call-ins Operate related equipment such as shrink-wrap machine, paper cutter, bindery tools, joggers, staplers, and postage meters Utilize office tools including copiers, fax machines, calculators, and basic PC functions Perform other duties as assigned

Qualifications

Education & Experience:

High school diploma or GED required 2–3 years of relevant work experience preferred Experience in high-volume print environments is highly desirable

Certifications:

Valid driver’s license Must meet minimum auto insurance requirements

Technical Requirements:

Ability to learn complex production and communication systems, including client-specific applications

Knowledge, Skills, and Abilities

Working knowledge of copier and related equipment (preferred) Understanding of shipping and receiving procedures Basic electronics knowledge (preferred) Ability to work independently and handle multiple tasks Strong problem-solving and troubleshooting skills Ability to follow instructions for mail and document handling Strong verbal communication and customer service skills Ability to read and understand technical manuals and publications

Working Conditions & Physical Demands

Frequent exposure to:

Copier/fax noise

Toner

Room temperature changes

Paper cuts

May be exposed to various weather conditions when traveling between buildings

Must handle occasional high-stress situations due to tight deadlines and fast turnarounds

Physical demands include:

Standing, walking, bending, reaching, stretching, climbing

Lifting/moving items up to 50 lbs.

Pushing/pulling machines up to 400 lbs.

Note:
This job description outlines the general nature and responsibilities of the role. It is not intended to be an exhaustive list of all duties, skills, or working conditions associated with the position.