**Field Representative I – Fulfillment** **Position Profile** The Field Representative I provides operational support in a fulfillment center, performing tasks across several areas including: + Operating high-volume printing equipment (Segment 5) to produce large print jobs on pre-calibrated machines + Copying, binding, and finishing work + Shipping and receiving products and supplies + Sorting, distributing, and handling incoming/outgoing mail and faxes + Applying postage + Performing maintenance and basic repair on customer site copier equipment + Supporting building functions (meeting setups, light maintenance, and housekeeping) **Key Responsibilities** + Operate high-volume printing equipment in a fast-paced, mechanically advanced environment + Set up and run all applications on assigned equipment + Inspect convenience copiers for quality and functionality; clear paper jams and escalate technical issues + Perform basic repair services on customer copier equipment + Maintain records, service logs, and supply inventories + Distribute office supplies, faxes, and mail to designated areas + Calculate charges for services performed and maintain billing logs + Coordinate and respond to all service calls + Deliver completed print jobs to customers on-site or nearby locations + Perform filing duties, including purging and archiving documents + Maintain cleanliness and supply stock in copier areas + Assist with shipping and receiving duties + Set up meeting and conference rooms as required + Assist with minor building maintenance tasks, such as light bulb replacement or cleaning + Occasionally work overtime, including nights, weekends, or emergency call-ins + Operate related equipment such as shrink-wrap machine, paper cutter, bindery tools, joggers, staplers, and postage meters + Utilize office tools including copiers, fax machines, calculators, and basic PC functions + Perform other duties as assigned **Qualifications** **Education & Experience:** + High school diploma or GED required + 2–3 years of relevant work experience preferred + Experience in high-volume print environments is highly desirable **Certifications:** + Valid driver’s license + Must meet minimum auto insurance requirements **Technical Requirements:** Ability to learn complex production and communication systems, including client-specific applications **Knowledge, Skills, and Abilities** + Working knowledge of copier and related equipment (preferred) + Understanding of shipping and receiving procedures + Basic electronics knowledge (preferred) + Ability to work independently and handle multiple tasks + Strong problem-solving and troubleshooting skills + Ability to follow instructions for mail and document handling + Strong verbal communication and customer service skills + Ability to read and understand technical manuals and publications **Working Conditions & Physical Demands** Frequent exposure to: Copier/fax noise Toner Room temperature changes Paper cuts May be exposed to various weather conditions when traveling between buildings Must handle occasional high-stress situations due to tight deadlines and fast turnarounds Physical demands include: Standing, walking, bending, reaching, stretching, climbing Lifting/moving items up to 50 lbs. Pushing/pulling machines up to 400 lbs. **Note:** This job description outlines the general nature and responsibilities of the role. It is not intended to be an exhaustive list of all duties, skills, or working conditions associated with the position. Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: + Choose from a broad selection of medical, dental, life, and disability insurance options. + Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. + Augment your education with team member tuition assistance programs. + Enjoy paid vacation time and paid holidays annually + Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.