Position Profile

Accountable for daily operations of a solo-person site. Responsible for performing contracted office services including, but not limited to: Copy Services, Courier Services, Managed Print Services, Hospitality, Imaging, and Mail Services.

Job Duties and Responsibilities Responsible for daily operations of a mail room, copy center, or scanning facility. Operates office equipment such as PC, copiers, multifunction devices, imaging & mail equipment. May be responsible for: Courier Services Reception Services Switchboard Operations Shipping & Receiving Delivering and Processing Mail Handles formal contact with the customer daily. Implements and manages Ricoh Service Excellence Programs. Operates required equipment/software efficiently to meet service level agreements. Achieves cost efficiency by effectively utilizing company materials and supplies. May maintain daily routine functions including: Creating/completing work orders Contractor monitoring Inspections Reporting facility-related issues May interact with contracted vendors, facility management, and occupants. May manage office supply inventory and conference room coordination including A/V equipment. Maintains positive internal working relationships through professional communication. Collects and provides data to leadership and customers; may include monthly reporting. Ensures financial responsibilities are met. Performs other duties as assigned. Qualifications

Education & Experience:

High school diploma or GED required. 1+ years of experience in a related field (B2B and/or technical). 1+ year of customer-facing work experience required. Demonstrated knowledge and understanding of technology. Knowledge, Skills, and Abilities Tactical thought processing. Ability to present to small groups. Moderate problem-solving skills. Basic customer service and technical aptitude. Basic written and verbal communication skills. Working Conditions, Mental and Physical Demands Typical office environment with adequate lighting, ventilation, and normal temperature/noise levels. Work assignments are diversified; requires interpretation and application of complex material. Some physical effort required: walking, standing, bending, reaching, lifting/carrying up to 50 lbs. Moderate dexterity: regular use of calculator, keyboard, hand tools, and eye/hand coordination.

Note: The above statements describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.