Print/Mail/Scan Production Associate **General Information** Press space or enter keys to toggle section visibility City Bayreuth State/Province Bavaria Country Germany Department DELIVERY_ACCOUNT_OPERATIONS Date Thursday, July 31, 2025 Working time Full-time Ref# 20036099 Job Level Individual Contributor Job Type Experienced Job Field DELIVERY_ACCOUNT_OPERATIONS Seniority Level Entry Level **Description & Requirements** Press space or enter keys to toggle section visibility **About Xerox Holdings Corporation** For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com . **Purpose:** The Service Delivery Associate plays a critical role in executing on-site customer solutions, including mailroom services, print and document operations, and administrative support tasks, ensuring service excellence and customer satisfaction. **Primary Responsibilities:** + Operate office and production equipment (e.g., printers, scanners, inserters, fax machines) and ensure optimal performance. + Perform mail handling duties including sorting, scanning, distribution, and package tracking. + Support document preparation, printing, and finishing (e.g., stapling, binding, laminating). + Maintain accurate logs and documentation for billing, meter reads, and production jobs. + Ensure compliance with Service Level Agreements (SLAs) and promptly escalate issues. + Monitor supply inventory and perform replenishment as needed. + Deliver excellent customer service and act as a key daily contact for client interactions. + Use Microsoft Office tools and internal systems to complete administrative and reporting tasks. **Skills and Qualifications:** + Strong interpersonal and communication skills. + Ability to multitask and manage priorities in a fast-paced environment. + Functional knowledge of Microsoft Office (Word, Excel, Outlook). + High attention to detail and organization. + Ability to work independently and problem-solve operational issues. + Comfortable with light physical tasks (e.g., lifting up to 50 lbs, standing for extended periods). **Education and Experience:** + High School Diploma or equivalent required. + 1+ year of experience in customer service or operations support preferred. + Training on Xerox systems and equipment will be provided. \#LI-DNI Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.