Description AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud. Amazon Web Services (AWS) is the pioneer and recognized leader in Cloud Computing. Our web services provide a platform for IT infrastructure in-the-cloud that is used by hundreds of thousands of developers and businesses around the world. These customers range from start-ups to leading web companies to Global 2000 companies in financial services, pharmaceuticals, and technology. AWS customers look for ways to improve their deployment of AWS via excellent customer experience, and often times want to augment their cloud deployments with sophisticated new capabilities. While doing so they also want to reduce complexities and costs, and this is done by transforming their operational and financial business models. AWS Support services are focused on helping accelerate Global 2000 Enterprise adoption of cloud services by providing services that automate and help them operate their infrastructure services on AWS in a secure, compliant, and scalable posture. The AWS Support Product team is responsible for the new offerings and the commercial strategy for the AWS Support Business. We are launching Unified Operations that is tailored to assist customers in meeting stringent uptime requirements for mission-critical, often regulated workloads. The Principal WW will be responsible for defining, building and deploying effective and targeted, scalable programs to accelerate the Support business growth. The Principal WW will own the GTM strategy for enablement of specialists, sales and solution architects with specific programs and sales plays will directly interface with the Support product management and development teams regarding customer and partner requirements. They will work closely with AWS marketing, sales, partner and proserve teams to position Support services for customers and partners, and provide guidance on the value proposition and benefit those customers and partners can achieve with the service. The ideal candidate will possess a business and IT background that enables them to drive an engagement and interact at the highest levels of large Enterprises and Enterprise partners. The candidate will have the technical depth and business experience to easily communicate the benefits of cloud computing and managed cloud services to IT architects, engineering teams, and C-Level executives. The ideal candidate will have a demonstrated ability to think strategically and long-term about the needs of complex global businesses and the business process changes required to adopt cloud technology at scale. The ideal candidate will also be deeply familiar with complex legacy IT environments, managed enterprise IT infrastructure services, Enterprise applications, ITIL, and has done market analysis, deal negotiation and construction, business operations, and has a background that enables them to create scalable programs that apply holistic approaches to selling to Enterprises and Enterprise Partners. Key job responsibilities - Define, build and deploy enterprise focused sales and specialist campaigns around the Support offering; - Engage, support and scale business development and sales teams across AWS to be capable of delivering the Support value proposition to enterprise customers and partners; - Exhibit proactive ability and expertise to build new programs and play via AWS sales and partner teams; - Exhibit cloud managed services expertise and experienced handling and scaling sales campaigns with enterprises and enterprise partners; - Exhibit expertise and drive field and partner readiness for enterprise customers; - Engage in senior level (CxO) customer meetings to discuss customer’s business issues and explore how Support can address and resolve these issues. - Serve as an evangelist for the new service within AWS, and externally - Develop a standard market intelligence framework and dynamic analytic model to be utilized by the AWS Sales, Specialist and marketing teams - Establish metrics to measure and track related to adoption of the service, and field seller awareness with a continual focus on improving the approach based on those measurements. - Prepare and give business reviews to the senior management team regarding progress and metrics. A day in the life About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Basic Qualifications - 10+ years of developing, negotiating and executing business agreements experience - 10+ years of professional or military experience - Bachelor's degree - Experience developing strategies that influence leadership decisions at the organizational level Preferred Qualifications - Experience as a founder or executive focused on related segments, or as a practice leader or business unit owner - Experience selling to Fortune 1000 or Global 2000 organizations Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.