Amazon Web Services (AWS) is the pioneer and recognized leader in Cloud Computing. Our web services provide a platform for IT infrastructure in-the-cloud that is used by hundreds of thousands of developers and businesses around the world. These customers range from start-ups to leading web companies to Global 2000 companies in financial services, pharmaceuticals, and technology. AWS customers look for ways to improve their deployment of AWS via excellent customer experience, and often times want to augment their cloud deployments with sophisticated new capabilities. While doing so they also want to reduce complexities and costs, and this is done by transforming their operational and financial business models. AWS Support services are focused on helping accelerate Global 2000 Enterprise adoption of cloud services by providing services that automate and help them operate their infrastructure services on AWS in a secure, compliant, and scalable posture.

The AWS Support Product team is responsible for the new offerings and the commercial strategy for the AWS Support Business. We have a team of exceptionally smart people who are passionate about cloud computing, and are on a mission to be the world class standard for customer experience. We believe that the work we do improves the lives of millions of people around the world via our customers, and are passionate to forever raise the bar and bring more of our technology to customers around the world.

The Snr Manager will be responsible for defining, building and deploying effective and targeted, scalable programs to accelerate the Support business growth. The Snr Manager will own the GTM strategy for enablement of specialists, sales and solution architects with specific programs and sales plays will directly interface with the Support product management and development teams regarding customer and partner requirements. The Specialist will work closely with AWS marketing, sales, partner and proserve teams to position Support services for customers and partners, and provide guidance on the value proposition and benefit those customers and partners can achieve with the service.

The ideal candidate will possess a business and IT background that enables them to drive an engagement and interact at the highest levels of large Enterprises and Enterprise partners. The candidate will have the technical depth and business experience to easily communicate the benefits of cloud computing and managed cloud services to IT architects, engineering teams, and C-Level executives.

The ideal candidate will have a demonstrated ability to think strategically and long-term about the needs of complex global businesses and the business process changes required to adopt cloud technology at scale. The ideal candidate will also be deeply familiar with complex legacy IT environments, managed enterprise IT infrastructure services, Enterprise applications, ITIL, and has done market analysis, deal negotiation and construction, business operations, and has a background that enables them to create scalable programs that apply holistic approaches to selling to Enterprises and Enterprise Partners.

Key job responsibilities
- Define, build and deploy enterprise focused sales and specialist campaigns around the Support offering;
- Engage, support and scale business development and sales teams across AWS to be capable of delivering the Support value proposition to enterprise customers and partners;
- Exhibit proactive ability and expertise to build new programs and play via AWS sales and partner teams;
- Exhibit cloud managed services expertise and experienced handling and scaling sales campaigns with enterprises and enterprise partners;
- Exhibit expertise and drive field and partner readiness for enterprise customers;
- Engage in senior level (CxO) customer meetings to discuss customer’s business issues and explore how Support can address and resolve these issues.
- Serve as an evangelist for the new service within AWS, and externally
- Develop a standard market intelligence framework and dynamic analytic model to be utilized by the AWS Sales, Specialist and marketing teams
- Establish metrics to measure and track related to adoption of the service, and field seller awareness with a continual focus on improving the approach based on those measurements.
- Prepare and give business reviews to the senior management team regarding progress and metrics.

A day in the life



About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

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Work/Life Balance
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