Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, Contact Center background, and sales skills necessary to help position AWS as the cloud provider of choice for customers? Do you love building new strategic and data-driven businesses?

The AWS Specialist Team is made up of deep domain experts who work directly with customers to solve their most complex challenges. We are part of the Account Team, responsible for account planning, opportunity identification, and pursuit. We stay closely connected to our customers and bring valuable data and insights to our product teams, strengthening the product roadmap.
Our team is at its best when a customer is thinking big and needs specialized experience to innovate for their business.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

Join AWS’ Amazon Connect Specialist team as a Senior Sales Specialist!

Key job responsibilities
- Develop and implement strategic go-to-market approaches for AWS Amazon Connect services
- Build trusted relationships with executive leadership across diverse customer organizations
- Create compelling value propositions that address specific customer technology needs
- Collaborate with global system integrators to deliver innovative customer projects
- Co-develop state of the art product launch strategies with AWS product teams

A day in the life
Your day will be dynamic and impactful, focused on solving complex customer challenges. You'll engage with business leaders, craft innovative technology strategies, and collaborate across multiple teams to drive cloud adoption. Each interaction is an opportunity to showcase how AWS can transform contact center operations and unlock new potential for customers.

About the team
We are a passionate group of domain experts dedicated to helping customers reimagine their customer experience through cloud technology. Our team sits at the intersection of technical innovation and strategic business transformation, working closely with global enterprises to design scalable, secure contact center solutions.

About AWS

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.