We are seeking a creative and customer-obsessed design leader to define and shape the future of customer-facing digital experiences at One Medical and Amazon Health Services. The Principal UX Designer will be a key voice in developing an experience strategy and bringing it to life, from architecture to visuals. You will create elegant, intuitive user interfaces that meet unique customer needs by working with research, product, tech, clinical, and operations stakeholders by bringing excellence and a strong point of view to all that you do.

About You:
Designers at Amazon Health Services are architects of beautiful, intuitive and delightful experiences. They passionately work collaboratively alongside research, product, tech, clinical, and operations partners to change healthcare by ideating, inventing and crafting elegant solutions that empower customers (patients, caregivers, clinicians and operations partners). They use human-centered, tech forward, design process to turn research insights and product goals into thoughtful new solutions that raise the bar on interaction, product design and visuals patterns and push boundaries on what customers focused healthcare should feel like. They thrive in a highly ambiguous, yet highly regulated, environment where they challenge the status quo, ask hard questions and raise the bar for other designers. As a designer, you’re shaping the culture of how as much as delivering a product.

Key job responsibilities
As a Principal UX Designer at Amazon Health Services, you will:

* Define and deliver the vision for innovative new solutions that are AI powered customer and patient experiences
* Champion AI in the design process, by building prototypes that advance the craft by staying true to customer needs
* Lead cross-team customer-centric initiatives from concept development to delivery at the intersection of healthcare, design, business, and technology
* Translate ambiguous, technical problems and model capabilities into elegant, shippable designs
* Establish and evolve interaction models, visual language, and multi-surface design systems
* Rapidly prototype (flows, wireframes, hi-fi mocks, interactive demos) to validate with patients and customers
* Present at the right altitude: from hands-on design reviews to exec-level narratives and demos
* Model excellence in design and craft by launching experiences that visually provoke
* Embody empathic and optimistic leadership working closely with other disciplines and partners
* Provide launch-ready designs; partner closely with engineering through delivery/QA
* Make others successful in through sharing your design and technical knowledge

About the team
We are using design to change the way people think about healthcare. Design is a vital part of our company’s DNA growing through the PillPack and One Medical acquisitions. You'll join a dynamic, growing team of UX practitioners who support each other's development. Our mission is to improve health outcomes by making it dramatically easier for anyone to find, choose, afford, and engage with quality healthcare products and services. We use design, service, and technology to change the way people think about their health. You'll be at the forefront of reimagining healthcare experiences, combining technology with human-centered design.