We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

As the world’s leading provider of integrated travel and expense management solutions, SAP Concur is driven by a relentless pursuit to simplify and automate these everyday processes. At the heart of this is our commitment to the user experience and we see the impact research, design and data has on improving experiences every day.

We are looking for an experienced user experience leader to own and drive the new Concur Travel user experience. In this role, you will play an integral part in the UX/Product/Engineering triad discovering problems to solve as they align with our product strategy and our customer needs. 

* Portfolio is required

Responsibilities

•    Execute continuous discovery methods with partnering Product and Engineering leads to identify and understand the problems to be solved. Perform customer research throughout the product development lifecycle (PDL) to ensure data and customer/user input is infused into all product designs.
•    Continuously refine ideas by understanding real user problems and defining metrics and success in their outcomes. 
•    As the UX lead for the site location, you’ll serve as key point of contact with your off-site UX team to provide transparency to both your own and UX site activities as it relates to product strategy, projects being executed by yourself and the other UX designers.
•    Orchestrate design delivery across multiple product teams. Lead extended teams through all stages of product design delivery from discovery and disambiguation of work, concept development and testing, build, deployment and iteration.  
•    Leverage user insights to inform data-driven decision making, rapid learning and iterative approaches to delivery. 
•    Delve into data and spend time with our users and develop a deep understanding of their needs and our opportunities. Develop investment points of view to advance our business and user experience.
•    Work with members of our Global Product Experience (GPX) team to ensure your designs are compliant in accessibility, translatability and localization, and adhere to our design system.

Work Experience and Qualification

•    12+ years of experience in User Experience Design with a focus on software design on web and mobile platforms.
•    Bachelor or Master’s degree in Human Computer Interaction, Psychology, Computer Science, or other equivalent experience 
•    Excellent communication, presentation, interpersonal, and analytical skills including the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.
•    Self-starter who is a customer-obsessed, detail-oriented, and enthusiastic team player.
•    Ability to work with highly technical teams and handle multiple projects in an agile, fast-paced environment.
•    Experience with industry standard tools such as Figma, Sketch and various user research tools as well as experience with accessible design and working with design systems
•    Proficiency working with designers and teams across the globe. 
•    Experience mentoring, leading, and recruiting UX designers. 
•    Portfolio is required for consideration. Documented outcomes a plus

 ​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 432601  | Work Area: Software-User Experience  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.