**Introduction** **Your role and responsibilities** Principal Technical Support Engineer, IBM Corporation, San Jose, CA: * Deliver quality software support to client engineers, customers, and partners, ensuring alignment with departmental goals for quality, response times, resolution times, and customer satisfaction. * Assume management responsibilities within global support while maintaining close relationships with products and customers. * Resolve moderate to highly complex technical issues related to client products across assigned and multiple product lines. * Serve as a knowledgeable technical resource to facilitate the transfer of product and technical knowledge to customers and engineers. * Collaborate with Research and Development (R&D) and product marketing as an architect to provide direction on product development and future enhancements. * Troubleshoot communication failures across integrated B2B software applications due to network interference, latency or security. * Utilize: Java/J2EE, Oracle Databases, SQL Server, DB2 database, Enterprise Application Integration, Middleware/Distributed Computing, Thread/Heap Dump Analysis, Application Logs/Error Stack Trace Analysis. Required: Master’s degree or equivalent in Computer Science, Computer Engineering, Electronic Engineering, Telecommunication or related (employer will accept a bachelor’s degree plus five (5) years of progressive experience in lieu of a master’s degree) and one (1) year of experience as a Technical Support Engineer or related. One (1) year of experience must include utilizing Java/J2EE, Oracle Databases, SQL Server, DB2 database, Enterprise Application Integration, Middleware/Distributed Computing, Thread/Heap Dump Analysis, Application Logs/Error Stack Trace Analysis. $218171 to $220000 per year. Full time. AV208. **Required technical and professional expertise** Master’s degree or equivalent in Computer Science, Computer Engineering, Electronic Engineering, Telecommunication or related (employer will accept a bachelor’s degree plus five (5) years of progressive experience in lieu of a master’s degree) and one (1) year of experience as a Technical Support Engineer or related. One (1) year of experience must include utilizing Java/J2EE, Oracle Databases, SQL Server, DB2 database, Enterprise Application Integration, Middleware/Distributed Computing, Thread/Heap Dump Analysis, Application Logs/Error Stack Trace Analysis. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.