Nashville, TN, USA
1 day ago
Principal Technical Program Manager, Security Operations (Nashville or Austin only, Relo available)

The position will work with Security Engineering, Security Products, and Service/product team engineers to drive security programs and to report results to senior management. You will manage the development and implementation of processes and features from concept to delivery driving and developing alongside cross-functional teams. Responsibilities include coordination, defining scope of work, building program plans and timelines, monitor budget/spending, tracking deliverables, and reporting status/metrics/KPIs. You will establishing new programs, improving existing programs, process and root cause analysis as well as training and education and monitor multiple projects from initiation through delivery while, providing technical support and direction.

Responsibilities

Own establishing and managing multiple project deliverables, communicating project and program vision and ensuring resources are aligned properly. Engage with business stakeholders to understand use cases, document requirements, and perform business analysis, emphasizing continuous improvement and a proactive approach to addressing challenges. Apply project management discipline to develop plans, define scope, document requirements, and manage budget/schedule/resources for a complex group of projects. Independently identify risks, manage corrective action plans when budget or schedule deviations occur, and escalate / communicate project health to senior leadership. Ensure technical risks associated with a project/program are identified and closed or mitigated to enable quality service. Drive the development of reporting mechanisms and scorecards to measure and optimize change safety and speed, enabling data-driven decision-making. Influence and collaborate with stakeholders across the organization to implement improvements. Coordinate complex initiatives, ensuring milestones are met, and objectives are achieved within established timelines. Partner with service teams to enable them to successfully meet and raise the security bar with appropriate processes and enhancements. Communicate updates and justification for changes to requirements to service teams. Create and maintain comprehensive project documentation. Demonstrate flexibility and resilience in response to changing or ambiguous situations, directing changes through appropriate review and approval mechanisms. Look for process definition and improvement opportunities and lead others in using existing processes and contributing to their improvement. Serve as technical lead in resolving complex issues. Ability to explain your team's analyses and recommendations to leadership while discussing the technical trade-offs in product development with engineers and product managers. Execute, establish and/or communicate BizOps or rhthym of business functions, including roadmaps.
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