We're seeking an experienced Principal Technical Program Manager to lead our focus on transforming operational availability across Amazon's fulfillment technology network. In this role, you'll own efforts to establish and maintain world-class availability standards, driving improvements in prevention, detection, and recovery of operational incidents.



Key job responsibilities
- Lead cross-organizational initiatives to develop and implement automated availability metrics and monitoring systems

- Drive adoption of Operational Excellence (OE) best practices across multiple teams, including LSE management, dependency handling, and software development standards

- Coordinate with senior leadership to establish and maintain a culture that prioritizes availability alongside cost efficiency

- Design and oversee implementation of automated decision-making and remediation systems to replace manual processes

- Partner with teams across Amazon who own 100s of tier1 services to standardize availability metrics and practices


A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan  

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.